Merchant Payments Support Specialist

Payarc; Greenwich (CT); Hybrid; USD 35,000 - 50,000; Full time

Job summary

Payarc is seeking an entry-level technical support specialist to assist partners and merchant clients with payment-related inquiries, troubleshooting, and issue resolution. You’ll be a key contact handling authorizations, batching, settlements, and gateway-related questions.

You will work with internal teams to triage and elevate issues, ensuring timely responses via phone, email, and chat. A High School Degree is required; college degree preferred.

Qualifications

• 6+ months of relevant experience.
• Spanish speaking preferred.
• Proficient in Microsoft Word/Excel.

Responsibilities

• Independently assist merchants and partners with payment-related inquiries, technical issues, and account support needs, including transaction processing, authorizations, batching, settlement, and deposits.
• Configure and support payment solutions, including payment terminals, online payment methods, and related integrations.
• Provide professional and knowledgeable customer service to clients through phone, email and chat interactions.
• Collaborate with internal teams to investigate, elevate, and resolve complex technical issues.
• Develop a strong understanding of company processes and departmental functions to effectively support client needs.
• Demonstrate initiative, strong problem-solving skills, and the ability to work independently while contributing to a team environment.
• Perform other duties as assigned.

Skills

Payment processing

Customer support

Troubleshooting

Communication skills

Spanish speaking

Build solutions

Education

High School Degree

College degree preferred

Tools

Microsoft Word/Excel

Job description

Payarc is seeking an entry-level technical support specialist to assist partners and merchant clients with payment-related inquiries, troubleshooting, and issue resolution. You’ll be a key contact handling authorizations, batching, settlements, and gateway-related questions.

You will work with internal teams to triage and elevate issues, ensuring timely responses via phone, email, and chat. A High School Degree is required; college degree preferred.