Merchant Payments Operations Change Leader

US Bank; Atlanta (GA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Life insurance

Disability insurance

Parental leave

401(k) retirement plan

Paid vacation

Paid holidays

Adoption assistance

Sick leave accruals

Job summary

U.S. Bank is seeking an Operations Change Manager for Merchant Payment Services. You will lead operational change-management activities across complex projects, partnering with product, development, and frontline teams to translate changes into actionable readiness.

This role requires a bachelor's degree and four+ years of related experience, and it requires working from a U.S. Bank location three or more days per week.

Qualifications

• Bachelor's degree or equivalent work experience.
• Four or more years of related experience.
• Must be able to work from one of the posted U.S. Bank locations three or more days per week.

Responsibilities

• Represent Operations in complex Merchant Payment Services projects and, as needed, broader U.S. Bank initiatives.
• Lead operational change-management activities from early project discussions through commercialization, implementation, and operational readiness.
• Partner with project teams, product leaders, developers, business leaders, and subject-matter experts to understand proposed changes and assess impacts to operational teams.
• Document current- and future-state processes, create process flows, and identify gaps that could result in manual work, customer impact, operational risk, or implementation challenges.
• Conduct operational impact assessments and translate findings into clear recommendations, action plans, and readiness requirements.
• Coordinate training, procedures, knowledge articles, communications, and other materials needed to prepare frontline employees and leaders for change.
• Track risks, issues, dependencies, decisions, and open items through resolution.
• Organize and synthesize large amounts of project information into a clear story that explains the change, its operational impact, and the actions required.
• Adjust communication based on the audience, providing detailed guidance for frontline employees and subject-matter experts while delivering concise, executive-level updates to senior leaders.

Skills

Project management

Change management

Operational transformation

Banking experience

Executive communication

Risk management

Prioritization

Education

Bachelor's degree

Job description

U.S. Bank is seeking an Operations Change Manager for Merchant Payment Services. You will lead operational change-management activities across complex projects, partnering with product, development, and frontline teams to translate changes into actionable readiness.

This role requires a bachelor's degree and four+ years of related experience, and it requires working from a U.S. Bank location three or more days per week.