Operations Change Manager

US Bank; Atlanta (GA); In loco; USD 90.000 - 120.000; Tempo pieno

Vantaggi offerti da questo lavoro

Healthcare (medical, dental, vision)

Life insurance

Disability insurance

Parental leave

401(k) retirement plan

Paid vacation

Paid holidays

Adoption assistance

Sick leave accruals

Descrizione del lavoro

U.S. Bank is seeking an Operations Change Manager for Merchant Payment Services. You will lead operational change-management activities across complex projects, partnering with product, development, and frontline teams to translate changes into actionable readiness.

This role requires a bachelor's degree and four+ years of related experience, and it requires working from a U.S. Bank location three or more days per week.

Competenze

• Bachelor's degree or equivalent work experience.
• Four or more years of related experience.
• Must be able to work from one of the posted U.S. Bank locations three or more days per week.

Mansioni

• Represent Operations in complex Merchant Payment Services projects and, as needed, broader U.S. Bank initiatives.
• Lead operational change-management activities from early project discussions through commercialization, implementation, and operational readiness.
• Partner with project teams, product leaders, developers, business leaders, and subject-matter experts to understand proposed changes and assess impacts to operational teams.
• Document current- and future-state processes, create process flows, and identify gaps that could result in manual work, customer impact, operational risk, or implementation challenges.
• Conduct operational impact assessments and translate findings into clear recommendations, action plans, and readiness requirements.
• Coordinate training, procedures, knowledge articles, communications, and other materials needed to prepare frontline employees and leaders for change.
• Track risks, issues, dependencies, decisions, and open items through resolution.
• Organize and synthesize large amounts of project information into a clear story that explains the change, its operational impact, and the actions required.
• Adjust communication based on the audience, providing detailed guidance for frontline employees and subject-matter experts while delivering concise, executive-level updates to senior leaders.

Conoscenze

Project management

Change management

Operational transformation

Banking experience

Executive communication

Risk management

Prioritization

Formazione

Bachelor's degree

Descrizione del lavoro

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often-that's what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at-all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals-no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we're building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

Job Description

The Operations Change Manager represents Operations in complex, high-visibility projects supporting Merchant Payment Services and other enterprise initiatives across U.S. Bank. This individual works closely with project teams, product partners, developers, business leaders, frontline teams, and subject-matter experts to understand operational impacts and ensure new products, processes, and technologies can be implemented successfully. This role is well suited for an experienced project or change-management professional who can get into the details of operational workflows while clearly communicating the broader business story to senior leaders.

Key Responsibilities

• Represent Operations in complex Merchant Payment Services projects and, as needed, broader U.S. Bank initiatives.
• Lead operational change-management activities from early project discussions through commercialization, implementation, and operational readiness.
• Partner with project teams, product leaders, developers, business leaders, and subject-matter experts to understand proposed changes and assess impacts to operational teams.
• Document current- and future-state processes, create process flows, and identify gaps that could result in manual work, customer impact, operational risk, or implementation challenges.
• Conduct operational impact assessments and translate findings into clear recommendations, action plans, and readiness requirements.
• Coordinate training, procedures, knowledge articles, communications, and other materials needed to prepare frontline employees and leaders for change.
• Track risks, issues, dependencies, decisions, and open items through resolution.
• Organize and synthesize large amounts of project information into a clear story that explains the change, its operational impact, and the actions required.
• Adjust communication based on the audience, providing detailed guidance for frontline employees and subject-matter experts while delivering concise, executive-level updates to senior leaders.

Basic Qualifications

• Bachelor's degree, or equivalent work experience
• Four or more years of related experience
• This role requires working from one of the posted U.S. Bank locations three (3) or more days per week.

Preferred Skills/Experience

• Significant project-management, change-management, or operational transformation experience.
• Experience supporting complex, large-scale implementations within an operations, banking, financial-services, or call-center environment.
• Strong executive presence with the ability to communicate effectively with senior leaders, frontline employees, and technical and nontechnical partners.
• Strong risk and issue identification skills, including the ability to anticipate downstream operational consequences.
• Excellent organization and prioritization skills, particularly when managing multiple concurrent projects and large amounts of information.

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to