Merchant Operations Lead — E‑Commerce Platform

CyberMart LLC; Sugar Land (TX); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Paid holidays

Flexible work schedule

Employee discount

Job summary

CyberMart LLC is seeking a Merchant Operations Manager to oversee day-to-day merchant workflows on our e-commerce marketplace, resolve operational issues, and optimize processes for a smooth merchant experience.

You will collaborate with merchants and internal teams across operations, support onboarding, monitor performance, handle escalations, and drive improvements while managing multiple projects in a fast-paced environment.

Qualifications

• Bachelor’s degree in Business Administration, Operations, E-Commerce, or a related field preferred.
• 3+ years of experience in marketplace operations, merchant operations, e-commerce, or related area.
• Strong organizational and problem-solving skills.
• Experience working with merchants, vendors, business customers, or external partners.
• Strong written and verbal communication skills.

Responsibilities

• Oversee day-to-day merchant operations and marketplace workflows.
• Serve as a point of contact for merchant-related operational issues.
• Support onboarding and ongoing management of merchants using the platform.
• Work with merchants to resolve account, product listing, order, and operational issues.
• Monitor merchant activity and identify issues that may affect marketplace performance.
• Coordinate with customer support, operations, technology, and other internal teams to resolve problems.
• Develop and improve processes that make merchant operations more efficient.
• Track merchant performance and prepare regular reports for management.
• Help ensure merchants follow established marketplace policies and operational standards.
• Manage escalated merchant concerns and coordinate appropriate solutions.
• Identify recurring operational issues and recommend process improvements.
• Support marketplace projects and new operational initiatives.
• Maintain accurate records related to merchant accounts and activities.
• Manage multiple projects and priorities while meeting established deadlines.

Skills

Strong organizational skills

Problem-solving

Excellent communication

Cross-functional collaboration

Spreadsheet proficiency

Education

Bachelor’s degree in Business Administration, Operations, E-Commerce, or related field

Tools

Excel

CRM systems

Job description

CyberMart LLC is seeking a Merchant Operations Manager to oversee day-to-day merchant workflows on our e-commerce marketplace, resolve operational issues, and optimize processes for a smooth merchant experience.

You will collaborate with merchants and internal teams across operations, support onboarding, monitor performance, handle escalations, and drive improvements while managing multiple projects in a fast-paced environment.