Executive Merchant Growth Lead (Remote)

Socket.dev; United States; On-site; USD 101,000 - 169,000; Full time

Benefits offered by this job

Medical, Dental, Vision & Basic Life

Paid Maternity/Parental Leave

Paid Holidays & Flexible Time Off

Paid Sick Leave

Wellness Days

401K Match

Comprehensive Benefits Package

Company culture insights on Instagram

Job summary

ShipBob is hiring a Lead Merchant Success Manager to own premier account management and drive growth for a portfolio of enterprise merchants. You will build executive-level relationships, lead business reviews, and partner with internal teams to deliver exceptional merchant experiences and scalable expansion opportunities.

The role reports to the Senior Manager, Merchant Success. You will travel up to 15% and influence cross-functional teams to optimize supply chains and partnerships.

Qualifications

• 8–10 years of experience in account management, sales, or merchant services.
• Proven track record of leading business reviews with internal and external stakeholders (C-suite).
• Ability to negotiate and close complex contractual partnerships.
• Strong consultative selling skills and executive-level relationship building.
• Excellent written and verbal communication.
• Willingness to travel up to 15%.

Responsibilities

• Manage a high-revenue book of business, driving growth and long-term retention across your merchant portfolio.
• Collaborate with internal leadership and teams to continuously improve and innovate the merchant experience.
• Source and close expansion deals within your merchant book of business.
• Manage contractual negotiations & renewals to secure long-term partnerships.
• Partner cross-functionally with internal stakeholders to continuously improve the merchant experience.
• Analyze merchant supply chains to identify performance opportunities, operational efficiencies, and risk mitigation strategies.
• Conduct quarterly business reviews, in-person when possible, to build trusted relationships at all levels.
• Apply data and analytics to inform decisions, identify trends, and recommend strategic actions.

Skills

Executive relationships

Negotiation

Consultative selling

Conflict resolution

Communication

Travel coordination

Tools

Microsoft Office

Job description

ShipBob is hiring a Lead Merchant Success Manager to own premier account management and drive growth for a portfolio of enterprise merchants. You will build executive-level relationships, lead business reviews, and partner with internal teams to deliver exceptional merchant experiences and scalable expansion opportunities.

The role reports to the Senior Manager, Merchant Success. You will travel up to 15% and influence cross-functional teams to optimize supply chains and partnerships.