Merchant Integrations Lead: Onboarding & APIs

Boku; United States; Remote; USD 140,000 - 210,000; Full time

Job summary

Boku, a global payments platform, is seeking a Manager, Merchant Integrations to lead a team of Integration Managers and oversee the onboarding and integration of merchants. You will drive end-to-end projects, ensure timely delivery, and act as the technical advisor throughout onboarding.

You will collaborate with product, engineering and business teams across time zones, translating complex concepts into actionable plans and guiding scalable integration strategies for merchants.

Qualifications

• Degree in Technology/Engineering or related field (preferred).
• 7+ years of experience in technical project management, solutions engineering or integration management in fintech/payments.
• At least 3 years in a managerial/leadership role with responsibility for leading teams and engaging cross-functional stakeholders.

Responsibilities

• Lead and develop a team of Integration Managers to foster high performance and growth.
• Oversee onboarding and integration projects ensuring quality and stakeholder satisfaction.
• Escalate complex integration issues and support problem-solving and technical decisions.
• Drive standardization and continuous improvement of integration processes, playbooks and docs.
• Own team-level metrics and KPIs; monitor merchant satisfaction and performance.
• Coordinate with cross-functional teams to identify, troubleshoot and resolve blockers.
• Translate technical concepts for business stakeholders and relay merchant feedback to product.

Skills

Team leadership

Stakeholder mgmt

API integration

Payments domain

Project management

Education

Tech/Engineering degree

Tools

Postman

Swagger

Job description

Boku, a global payments platform, is seeking a Manager, Merchant Integrations to lead a team of Integration Managers and oversee the onboarding and integration of merchants. You will drive end-to-end projects, ensure timely delivery, and act as the technical advisor throughout onboarding.

You will collaborate with product, engineering and business teams across time zones, translating complex concepts into actionable plans and guiding scalable integration strategies for merchants.