Merchant Experience Advocate

DoorDash; Tempe (AZ); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Premium support program

Cross-functional collaboration

Job summary

DoorDash is seeking a Merchant Sentiment Specialist (MSS) to support our highest-value merchant partners with personalized, relationship-driven service. This role owns concerns from start to finish, collaborates across teams, and helps merchants feel confident in their partnership while upholding policy and security.

Join a growing premium support program and help shape new tools, workflows, and best practices.

Qualifications

• Exceptional communication and relationship-building abilities.
• Comfort with cross-functional collaboration.
• Ability to handle sensitive issues with judgment.
• Customer-centric, human-centered approach.

Responsibilities

• Serve as a consistent point of contact for assigned merchants.
• Own concerns from start to finish and guide issues to resolution.
• Collaborate with Sales, Account Owners, Operations, and others.
• Communicate updates clearly to teams.
• Support pilots for new workflows and provide feedback.

Skills

Communication skills

Empathy

Problem solving

Relationship management

Job description

DoorDash is seeking a Merchant Sentiment Specialist (MSS) to support our highest-value merchant partners with personalized, relationship-driven service. This role owns concerns from start to finish, collaborates across teams, and helps merchants feel confident in their partnership while upholding policy and security.

Join a growing premium support program and help shape new tools, workflows, and best practices.