Merchandising Service Team Lead - Live Goods

Lowe's; Pineville (LA); Vor Ort; USD 45.000 - 65.000; Vollzeit

Zusammenfassung

Lowe's in Pineville, LA is seeking an experienced team-lead for Merchandising Service to schedule and manage a 11–21 person team, drive project execution, and oversee onboarding, coaching, and performance management. You will also control budgets, travel, and payroll while collaborating with HR on disciplinary actions.

The role emphasizes customer service excellence, in-stock accuracy, safety compliance, and cross-functional coordination with field project managers on large third-party labor

Qualifikationen

• Required Qualifications High school diploma or GED or equivalent
• 2 Years Customer service or retail experience in a fast-paced retail environment
• 1 Year Experience as a team lead or leading others in an informal capacity

Aufgaben

• Schedules Merchandising Service team and manages resources for the team to drive efficient project execution in fulfillment of the overall Merchandising Service strategy
• Guides Merchandising Service Associates (MSAs) around project priorities, scheduling, expectations, and needs
• Delivers onboarding and training, provides on-the-job coaching, and mentors MSAs
• Coaches MSAs on performance
• Creates tailored development plans for MSAs by analyzing metrics and individual strengths, weaknesses, and needs
• Handles disciplinary actions and partners with HR business partner
• Manages project, travel, display, fixture expenses and weekly payroll
• Identifies and resolves project and/or store-level issues using available resources
• Summarizes and communicates project information, updates, and feedback to store team, field leaders, and corporate teams
• Identifies opportunities to improve efficiency, merchandising, and displays to be shared across the district, region, and enterprise
• Lead team to merchandise our live goods in garden centers
• Lead teams ranging from 11-21 people
• Collaborate with Field Project managers on large third party labor projects when needed
• Provides SMART customer service through Lowe's policies and programs
• Assists customers in locating, demonstrating, selecting, carrying, and loading merchandise
• Listens to and responds to customer questions and walks them through projects
• Demonstrates appreciation to customers
• Communicates stock, special order merchandise, feature benefits, and warranty information
• Supports teams by providing tools and resources
• Lead daily price change execution and update prices

Kenntnisse

Team leadership

Customer service

Store operations

Ausbildung

High school diploma or GED

Jobbeschreibung

Lowe's in Pineville, LA is seeking an experienced team-lead for Merchandising Service to schedule and manage a 11–21 person team, drive project execution, and oversee onboarding, coaching, and performance management. You will also control budgets, travel, and payroll while collaborating with HR on disciplinary actions.

The role emphasizes customer service excellence, in-stock accuracy, safety compliance, and cross-functional coordination with field project managers on large third-party labor