Merchandising Service Manager

Lowe's; Marietta (GA); On-site; USD 40,000 - 60,000; Full time

Job summary

Lowe's is seeking a Team Leader in Marietta, GA, to oversee the Merchandising Service team. This role involves scheduling, coaching, and ensuring project efficiency. The ideal candidate will possess strong leadership skills and a commitment to customer engagement, contributing to a productive store environment.

Qualifications

• Experience in retail management and team leadership.
• Strong customer service skills and ability to engage effectively.
• Ability to manage merchandising strategies and operational efficiency.

Responsibilities

• Schedules and leads a team for merchandising services.
• Ensures excellent customer service and proper stock management.
• Maintains store cleanliness and safety standards.

Skills

Leadership

Customer Engagement

Communication

Problem Solving

Education

High School Diploma or Equivalent

Job description

Team Leadership

• Schedules Merchandising Service team and manages resources to ensure efficient project execution aligned with the overall Merchandising Service strategy.
• Guides Merchandising Service Associates (MSAs) on project priorities, scheduling, expectations, and needs (e.g., materials, supplies, time).
• Delivers onboarding and training, provides on-the-job coaching, and mentors MSAs.
• Coaches MSAs on performance and creates tailored development plans based on metrics and individual strengths, weaknesses, and needs.
• Handles disciplinary actions and partners proactively with HR.
• Manages project, travel, display, fixture expenses, and weekly payroll.
• Identifies and resolves project and store-level issues using available resources.
• Communicates project updates and feedback with store teams, field leaders, and corporate teams.
• Identifies opportunities for efficiency, merchandising, and display improvements to share across districts and regions.
• Leads team to merchandise live goods in garden centers.
• Leads teams ranging from 11-21 people.
• Collaborates with Field Project Managers on large third-party labor projects when needed.

Customer Service

• Provides excellent customer service by executing Lowe’s customer service policies and programs.
• Engages with customers to understand needs and assists with locating, demonstrating, selecting, and loading merchandise.
• Responds promptly and knowledgeably to customer and employee questions, guiding them through store areas and projects.
• Expresses sincere appreciation to customers.
• Provides information on stock, special orders, features, benefits, applications, and warranties related to Lowe’s programs.
• Supports team members who assist customers by providing necessary tools and resources.
• Leads daily price change execution, audits, and updates price labels inside and outside the store.

In-stock Management

• Ensures merchandise is stocked, fronted, and fully packed according to planogram standards.
• Verifies accuracy of signage, reorder stickers, pricing, and product information.
• Ensures product displays, resets, and bay integrity efforts meet Lowe’s specifications, planograms, and safety standards.
• Collaborates with receiving departments to improve staging processes for resets and support materials.
• Leads efforts for buyback items, ensuring they are prepared and shipped properly.
• Oversees proper processing of damaged products.

Store Cleanliness and Safety

• Detects signs of shoplifting, theft, and security risks, communicating promptly with management or Asset Protection.
• Maintains cleanliness and organization of store and work areas according to standards (e.g., Zone Recovery).
• Ensures a safe work environment by conducting safety reviews, noting hazards, and securing areas.
• Adheres to safety requirements, including use of safety devices and equipment.
• Operates store equipment as needed based on specific roles.
• Maintains point-of-sale signage and ensures price updates are activated.
• Follows state-specific guidelines on price changes (Pricing Policy SF-06).

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.