Customer Service Manager

Transformco; United States; Remote; USD 45,000 - 50,000; Full time

Job summary

A leading company in consumer electronics seeks a remote warranty support specialist to investigate claims, enhance customer satisfaction, and contribute to process improvements. With opportunities for career advancement, this role supports a collaborative environment focused on quality service and customer experience.

Benefits

Opportunity for career advancement

Supportive and collaborative work environment

Work remotely from anywhere within the United States

Qualifications

• 3-4 years of related experience required.
• Proficient in Microsoft applications.
• Strong analytical and problem-solving skills.

Responsibilities

• Investigate and validate consumer warranty claims.
• Communicate with external channel partner teams.
• Analyze work processes for improvements.

Skills

Analytical skills

Problem-solving skills

Effective communication

Education

Associates Degree

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Teams

Job description

Employer Industry: Consumer Electronics and Appliances

Why consider this job opportunity:
- Salary up to $24.23/hr
- Opportunity for career advancement and growth within the organization
- Work remotely from anywhere within the United States
- Supportive and collaborative work environment
- Chance to make a positive impact on customer satisfaction and warranty experiences

What to Expect (Job Responsibilities):
- Investigate and validate consumer warranty claims, ensuring accurate assessment of service records and eligibility for assistance
- Communicate effectively with external channel partner escalation teams to resolve warranty claims
- Analyze work processes to identify errors and recommend improvements to enhance service quality
- Assist customers with order processing, shipment tracking, returns, and exchanges in the marketplace
- Provide social media response support and publish customer service reports regarding warranty metrics

What is Required (Qualifications):
- Associates Degree
- 3-4 years of related experience
- Must be 18 years of age or older
- Proficient in Microsoft applications such as Word, Excel, Outlook, and Teams
- Strong analytical and problem-solving skills, with effective communication abilities

How to Stand Out (Preferred Qualifications):
- Experience in customer service within the consumer electronics or appliance industry
- Familiarity with Zendesk or similar customer service ticketing systems
- Ability to empathize and enhance customer experiences with appliance-related challenges

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