Remote Back Office Supervisor (Optical Revenue Cycle) - Contract

The Lean Way Consulting; Kennesaw (GA); Remote; USD 10,000 - 60,000; Part time

Job summary

A leading consulting company seeks a Back Office Supervisor for its optical revenue cycle team. This remote position involves supervising daily operations, ensuring accuracy in billing processes, and mentoring team members. Ideal candidates will have extensive experience in optical/medical billing and a strong understanding of revenue cycle management.

Qualifications

• 3+ years’ experience in optical/ophthalmology back-office.
• Supervisory experience desirable.
• Strong knowledge of medical/vision billing.

Responsibilities

• Lead daily activities of the back-office team.
• Ensure accurate execution of core tasks like claims submission.
• Monitor team performance and productivity.

Skills

Leadership

Problem Solving

Communication

Tools

Electronic Health Record (EHR)

Medical Billing Software

Job description

Job Description

Job Title: Back Office Supervisor (Optical Revenue Cycle) - Contract

Job Type: 1099 Contract

Location: US-Based (Remote)

Pay Rate: $20.00 - $25.00 per hour

About the Role:

We are seeking a detail-oriented and experienced Back Office Supervisor to lead a team responsible for key revenue cycle functions within our optical-focused operations. This is a hands-on, tactical leadership role focused on ensuring the team executes daily tasks with accuracy and efficiency. The ideal candidate will have a strong background in optical/medical billing and will serve as the team's guide, trainer, and primary point of escalation for day-to-day operational challenges.

Key Responsibilities:

• Team Leadership and Supervision:
• Lead and supervise the day-to-day activities of a back-office team, ensuring all tasks are completed accurately and on schedule.
• Provide daily guidance, mentorship, and on-the-job training to team members across various functions (insurance verification, billing, A/R, patient recalls, etc.).
• Monitor team performance against daily and weekly goals, providing constructive feedback to improve productivity and quality.
• Organize workloads, delegate tasks, and manage team schedules to ensure proper coverage.
• Tactical Operations:
• Ensure the timely and accurate execution of all core back-office tasks, including:
• Medical and vision insurance verification and authorization.
• Claim submission, payment posting, and denial management.
• Accounts Receivable (A/R) follow-up and collections.
• Client "recall" or win-back campaigns.
• Serve as the primary point of escalation for complex claims, billing inquiries, or challenging patient accounts, resolving issues directly whenever possible.
• Perform quality assurance checks on the team's work to minimize errors.
• Process and Reporting:
• Uphold and enforce existing Standard Operating Procedures (SOPs).
• Identify and document recurring issues or process bottlenecks and report them to management with suggestions for improvement.
• Prepare and present regular reports on team productivity, key metrics (such as A/R aging and claim denials), and overall performance.

Qualifications

Qualifications:

• 3+ years of hands-on experience in an optical or ophthalmology back-office setting, with a strong background in medical/vision billing and revenue cycle management.
• Experience in a team lead, supervisory, or senior/mentor role is highly desirable.
• Strong working knowledge of optical/medical billing practices, CPT codes, insurance verification, A/R follow-up, and claim submission processes.
• Proficiency using Electronic Health Record (EHR) and medical billing software.
• Excellent problem-solving skills with the ability to handle complex billing and insurance issues.
• Strong communication and interpersonal skills, with the ability to train and guide team members effectively.
  
  

Additional Information

Desired Attributes:

• Detail-oriented and highly organized: Essential for maintaining accuracy in a fast-paced environment.
• A practical problem-solver: Able to think on your feet to resolve immediate operational challenges.
• Reliable and self-motivated: Capable of managing your workload and overseeing a remote team effectively.
• A positive and encouraging team player: Fosters a supportive environment for the team.