Merchandising Service Manager

Lowe's; Gainesville (GA); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading company seeks a Team Leader in Merchandising Service responsible for driving project execution and enhancing customer service. This role involves managing a team, training new associates, and ensuring compliance with company standards. If you have a passion for leadership and customer engagement, we invite you to apply!

Qualifications

• Experience managing a team of 11 to 21 people.
• Ability to communicate effectively with diverse teams.
• Proficient in ensuring operational standards and project execution.

Responsibilities

• Schedules and manages resources for project execution.
• Delivers training and coaching to associates.
• Ensures compliance with safety and cleanliness protocols.

Skills

Team Leadership

Customer Service

Project Management

Merchandising

Job description

Team Leadership

• Schedules Merchandising Service team and manages resources to drive efficient project execution aligned with the overall Merchandising Service strategy.
• Guides Merchandising Service Associates (MSAs) on project priorities, scheduling, expectations, and needs (e.g., materials, supplies, time).
• Delivers onboarding and training, provides on-the-job coaching, and mentors MSAs.
• Coaches MSAs on performance and creates tailored development plans by analyzing metrics and individual strengths, weaknesses, and needs.
• Handles disciplinary actions and partners proactively with HR.
• Manages project, travel, display, fixture expenses, and weekly payroll.
• Identifies and resolves project and store-level issues using available resources.
• Communicates project information, updates, and feedback with store teams, field leaders, and corporate teams.
• Identifies opportunities to improve efficiency, merchandising, and displays, sharing best practices across districts, regions, and enterprise as appropriate.
• Leads team to merchandise live goods in garden centers.
• Leads teams ranging from 11 to 21 people.
• Collaborates with Field Project Managers on large third-party labor projects when needed.

Customer Service

• Provides excellent customer service by adhering to Lowe's policies, procedures, and programs.
• Engages with customers to understand needs and assists with locating, demonstrating, selecting, and loading merchandise.
• Responds promptly and knowledgeably to customer questions and guides them through projects when necessary.
• Expresses sincere appreciation to customers.
• Communicates product, warranty, and feature information related to Lowe’s programs.
• Supports staff who assist customers by providing necessary tools and resources.
• Leads daily price change execution, audits, and updates price labels inside and outside the store.

In-stock Management

• Ensures merchandise is stocked, fronted, and fully packed according to planogram.
• Verifies accuracy of signage, reorder stickers, pricing, and product information.
• Ensures product displays, resets, and bay integrity meet Lowe's standards.
• Collaborates with receiving departments to establish or revise staging processes for resets and support materials.
• Leads efforts for buyback items, ensuring they are prepared for shipping.
• Oversees proper processing of damaged products.

Clean and Safe Stores

• Detects signs of shoplifting, theft, and security risks; reports promptly to management or Asset Protection.
• Maintains cleanliness and organization per housekeeping standards (e.g., Zone Recovery).
• Ensures a safe work environment by conducting safety reviews, noting hazards, and securing areas.
• Follows all safety protocols related to job duties, including equipment handling and safety devices.
• Operates store equipment as needed (e.g., Zebra phones, copiers, CCTV, safety tools).
• Maintains point-of-sale signage and ensures price changes are activated according to policies.

#LI-145JLIP

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other protected category under law.