Merchandising Service Manager

Lowe's; Easley (SC); On-site; USD 40,000 - 60,000; Full time

Job summary

Lowe's recherche un Team Leader passionné pour rejoindre notre magasin à Easley, Caroline du Sud. Dans ce rôle, vous serez chargé de gérer l'équipe de merchandising, de fournir un excellent service à la clientèle et de superviser l'intégrité des stocks et la sécurité du magasin. Si vous êtes un leader motivé avec une solide expérience en gestion d'équipe, nous vous encourageons à postuler et à faire partie d'une entreprise qui valorise le développement des capacités de ses employés.

Qualifications

• Expérience en gestion d'équipe et en services à la clientèle exigée.
• Capacité à former et à coacher les associés de service.
• Compétence en gestion de projets et résolution de problèmes.

Responsibilities

• Gérer et planifier les activités de l'équipe de merchandising.
• Assurer un service client exceptionnel en appliquant les politiques de Lowe’s.
• Surveiller le stockage des marchandises et maintenir l'organisation du magasin.

Skills

Customer Service

Team Management

Project Coordination

Job description

Expand your career possibilities.

Thank you for dedicating your time and talent to Lowe’s. We want to give you more opportunities to learn and grow, so if you find a position you’re interested in below, we encourage you to apply!

Find Your Home to More Possibilities.

Team Leadership

• Schedules Merchandising Service team and manages resources for the team to drive efficient project execution in fulfillment of the overall Merchandising Service strategy
• Guides Merchandising Service Associates (MSAs) around project priorities, scheduling, expectations, and needs (e.g., materials, supplies, time)
• Delivers onboarding and training, provides on-the-job coaching, and mentors MSAs
• Coaches MSAs on performance
• Creates tailored development plans for MSAs by analyzing metrics and individual strengths, weaknesses, and needs
• Handles disciplinary actions and proactively partners with HR
• Manages project, travel, display, fixture expenses and weekly payroll
• Identifies and resolves project and store-level issues using available resources
• Summarizes and communicates project information, updates, and feedback with store teams, field leaders, and corporate teams
• Identifies opportunities to improve efficiency, merchandising, and displays to be shared across the district, region, and enterprise
• Leads team to merchandise live goods in garden centers
• Leads teams ranging from 11-21 people
• Collaborates with Field Project managers on large third-party labor projects when needed

Customer Service

• Provides excellent customer service through the daily execution of Lowe’s policies and programs
• Engages with customers to understand their needs and assists with locating, demonstrating, selecting, and loading merchandise
• Responds promptly and knowledgeably to customer and employee questions, guiding them through projects when necessary
• Demonstrates sincere appreciation to customers
• Provides information about stock, special orders, features, benefits, applications, and warranties related to Lowe’s programs
• Supports staff who assist customers by providing necessary tools and resources
• Leads daily price change execution, audits, and updates price labels inside and outside the store

In-stock Management

• Oversees merchandise stocking, fronting, and packing according to planogram
• Ensures signage, reorder stickers, pricing, and product information are accurate
• Confirms product displays, resets, and bay integrity are completed per Lowe’s standards
• Collaborates with receiving departments to establish or revise staging processes for reset products and support materials
• Leads efforts for buyback items, ensuring they are prepared for shipping
• Oversees proper processing of damaged products

Store Cleanliness and Safety

• Detects signs of shoplifting, theft, and security risks, communicating them promptly
• Maintains cleanliness and organization through standards like Zone Recovery
• Ensures a safe work environment, conducting daily safety reviews and addressing hazards
• Adheres to safety requirements relevant to specific roles, including equipment safety and procedures
• Operates store equipment as needed based on role
• Maintains point-of-sale signage and ensures price changes are activated according to policy

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.