Merchandise Team Lead – Guest Experience & Inventory

SeaWorld Parks & Entertainment; San Antonio (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

FREE park admission

Discounts on park admission tickets

Park discounts on food & merchandise

Scholarship opportunities

Exclusive employee events

Job summary

SeaWorld Parks & Entertainment seeks enthusiastic Ambassadors to supervise merchandise locations and deliver outstanding guest experiences. You will lead a team, manage schedules, and oversee stock, displays, and refunds up to $200.

Roles require 18+, a valid driver’s license, a high school diploma or GED, and at least two years of related experience. Strong communication and teamwork are essential in a fast-paced park environment.

Qualifications

• Must be at least 18 years old.
• Valid state driver’s license and SWT driver’s license.
• High School diploma or GED or equivalent.
• Minimum two years related experience; or equivalent education/experience.
• Excellent written and verbal communication; able to present to groups.

Responsibilities

• Lead and supervise team to deliver guest experiences and meet targets.
• Train, coach, and evaluate ambassadors and direct reports.
• Manage scheduling, timekeeping, and inventory for merchandise locations.
• Monitor stock flow, display upkeep, and processing of damaged goods.
• Coordinate promotions, plan-o-grams, and event merchandise setups.

Skills

Communication

Leadership

Teamwork

Education

High School diploma or GED

Tools

Kronos

ParkWare

MMS

Microsoft Office

ATRB

Job description

SeaWorld Parks & Entertainment seeks enthusiastic Ambassadors to supervise merchandise locations and deliver outstanding guest experiences. You will lead a team, manage schedules, and oversee stock, displays, and refunds up to $200.

Roles require 18+, a valid driver’s license, a high school diploma or GED, and at least two years of related experience. Strong communication and teamwork are essential in a fast-paced park environment.