Merchandise Frontline Supervisor - Guest Experience

Entertainment Places; San Antonio (TX); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Free park admission

Discounts on park tickets and passes

Discounts on food and merchandise

Scholarship opportunities

Exclusive employee events

Job summary

SeaWorld Parks & Entertainment in San Antonio, TX seeks enthusiastic Ambassadors to support merchandise operations. You will supervise frontline staff, ensure safety and guest satisfaction, and help manage stock, schedules, and events across locations.

Ideal candidates are 18+, with a valid driver’s license, a high school diploma or GED, and at least two years of related experience. Strong communication, math skills, and ability to lift 25–50 lbs are required; park knowledge a plus.

Qualifications

• Must be at least 18 years old and have a valid driver’s license.
• High School diploma or GED; or an equivalent education/experience.
• Minimum two years related experience.
• Excellent written and verbal communication; able to speak before groups.
• Ability to lift 25–50 pounds and stand/sit for extended periods.
• Able to work indoors and outdoors in all weather conditions.
• Able to interact with guests and coworkers from diverse backgrounds.
• Knowledge of basic financial terms for revenue and displays is helpful.

Responsibilities

• Provide frontline management supervision for policies, projects, personnel, security and safety of all Merchandise locations.
• Lead and inspire a team to deliver great guest experiences from the start.
• Supervise and develop direct reports through training, feedback and coaching; write performance appraisals.
• Coordinate scheduling of ambassadors and timecards in Kronos; manage stock flow and displays.
• Assist with plan-o-grams, product activation and promotional layouts.
• Monitor safety and maintain neat, attractive merchandise displays; manage refunds up to $200.
• Coordinate annual inventories and support issue resolution and cross-location needs.

Skills

Communication skills

Math skills

Leadership

Guest service

Team motivation

Multitasking

Education

High School diploma or GED

Tools

ParkWare

MMS

Kronos

Microsoft Office

AP Pro

Photoshop

Job description

SeaWorld Parks & Entertainment in San Antonio, TX seeks enthusiastic Ambassadors to support merchandise operations. You will supervise frontline staff, ensure safety and guest satisfaction, and help manage stock, schedules, and events across locations.

Ideal candidates are 18+, with a valid driver’s license, a high school diploma or GED, and at least two years of related experience. Strong communication, math skills, and ability to lift 25–50 lbs are required; park knowledge a plus.