Merchandise Store Lead - Game Day Ops

Legends MainGate, LLC; United States; On-site; USD 42,000 - 65,000; Full time

Job summary

Legends Global is seeking a retail leader to oversee game day concourse and daily operations at the stadium. You will manage store sets, inventories, and staffing, while ensuring security procedures and promotion policies are followed.

The role requires strong customer service, communication, and the ability to train new associates. You will create SOPs and report sales, labor, and product performance, while collaborating with the General Manager of Merchandise.

Qualifications

• 3-5 years of retail experience, leading others in a retail environment required.
• Can act truthfully with direct, honest communication at all levels of the organization.
• Strong interpersonal skills; able to communicate and relate to all levels within and outside the organization; create and build positive relationships.
• Proficient with Microsoft Word and Excel.
• Ability to work all events, including extended hours, nights, weekends, and holidays.

Responsibilities

• Accountable for game day concourse and daily retail operations
• Adhere to all security, control and safety procedures set by Sofi stadium officials
• Responsible for store sets and product levels in the main pro‑shop/auxiliary store, detail oriented
• Responsible for facilitation and counting of month end physical inventories
• Manage set‑up, take down and logistical components of product movement
• Responsible for facilitation on game day and non‑game day staffing needs
• Maintain knowledge of current and upcoming merchandise, sales and promotions; policies regarding payment and exchanges
• Train/coach new associates in regard to daily tasks
• Create SOP documents to assist with the overall operation
• Data driven: reporting sales, labor tracking, new product performance and top/bottom sellers
• Excellent customer service and communication skills
• Ability to work independently and/or in a team environment
• Complete other duties as assigned by the General Manager of Merchandise

Skills

Retail leadership

Interpersonal skills

Customer service

Communication skills

Organizational skills

Ability to work flexible hours

Tools

Microsoft Word

Microsoft Excel

Job description

Legends Global is seeking a retail leader to oversee game day concourse and daily operations at the stadium. You will manage store sets, inventories, and staffing, while ensuring security procedures and promotion policies are followed.

The role requires strong customer service, communication, and the ability to train new associates. You will create SOPs and report sales, labor, and product performance, while collaborating with the General Manager of Merchandise.