Merchandise Processing Supervisor - Quality & Ops Lead

Grkroccenter; Walled Lake (MI); On-site; USD 20,000 - 24,000; Full time

Benefits offered by this job

Employee discount

Employee assistance program

Job summary

The Salvation Army Thrift Store in Walled Lake, Michigan is seeking a full-time production supervisor to oversee the production team, ensure quality control, and help meet daily goals while contributing to a positive shopping experience for customers.

You will train new staff, track production metrics, manage inventory, and coordinate supply orders in a dynamic thrift-store environment. Evening and weekend availability is required, with on-site work and equal emphasis on safety and teamwork.

Qualifications

• High School Diploma or GED required.
• Experience following and giving direction.
• Basic computer proficiency including payroll systems.
• Ability to pass pre-employment drug test and background check.
• Basic math skills.

Responsibilities

• Direct and ensure completion of daily tasks for production team members, including workspace maintenance.
• Train new team members on production expectations and processes.
• Perform quality control inspections to ensure only the best products reach the sales floor.
• Track and report production metrics at scheduled intervals.
• Implement strategies to meet product acquisition, production, and sales goals.
• Manage product rotation and inventory control processes.
• Maintain organized workspaces and prepare for next-day production.
• Support store maintenance and safety protocols.
• Place and coordinate supply orders for processing needs.
• Implement product control procedures to prevent shrinkage.
• Monitor and control property, utility, and supply usage.
• Seek ways to improve donor and shopper experiences.
• Support management in fostering positive understanding of policies and procedures.
• Communicate effectively with store management regarding operations.
• Direct complaints and concerns appropriately to management.

Skills

Follow directions

Team leadership

Basic math

Customer service

Education

High School Diploma or GED

Tools

Payroll systems

Job description

The Salvation Army Thrift Store in Walled Lake, Michigan is seeking a full-time production supervisor to oversee the production team, ensure quality control, and help meet daily goals while contributing to a positive shopping experience for customers.

You will train new staff, track production metrics, manage inventory, and coordinate supply orders in a dynamic thrift-store environment. Evening and weekend availability is required, with on-site work and equal emphasis on safety and teamwork.