Merchandise Manager: Growth, Guest Experience & Leadership

Carowinds; Huntersville (NC); On-site; USD 75,000 - 95,000; Full time

Job summary

Carowinds is seeking a Merchandise Manager to oversee daily merchandise operations and lead the Area Manager team toward profitability, safety, and exceptional guest service. This hands-on leader will drive strategy, vendor relations, and in-park merchandise presentation to maximize sales and guest satisfaction.

The role requires a Bachelor's degree in business/marketing/merchandising and 6–8 years in retail merchandising, including 3–5 years of supervisory experience.

Qualifications

• Bachelor's Degree in Business, Marketing or Merchandising preferred.
• At least 6–8 years in merchandise/retail.
• 3–5 years leading large teams.
• Willingness to travel ~5%.
• Ability to work nights, weekends, and holidays as needed.

Responsibilities

• Leads, trains, and develops direct reports, driving productivity and morale.
• Ensures retail competencies, brand delivery, safety, budgeting, inventory, and guest experience.
• Partner with local and corporate teams to develop and execute merchandising strategies.
• Establishes and manages visual merchandising plans and compelling store displays.
• Monitors sales, KPIs, budgets, and expenses to forecast and improve performance.
• Maintains safety culture and adherence to park policies.

Skills

Leadership experience

Merchandise management

Budgeting & forecasting

Guest service

Strategic thinking

Education

Bachelor's Degree in Business/Marketing/Merchandising

Job description

Carowinds is seeking a Merchandise Manager to oversee daily merchandise operations and lead the Area Manager team toward profitability, safety, and exceptional guest service. This hands-on leader will drive strategy, vendor relations, and in-park merchandise presentation to maximize sales and guest satisfaction.

The role requires a Bachelor's degree in business/marketing/merchandising and 6–8 years in retail merchandising, including 3–5 years of supervisory experience.