Merchandise Manager: Customer-Driven Ops Leader

Energy Innovation Corp; Naperville (IL); On-site; USD 105,000 - 164,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

Eaton is seeking a Merchandise Manager at its Naperville, IL site to own the customer experience and drive results. You will lead conflict resolution, maintain documentation, and ensure smooth operations while improvements ship.

The role demands independent work, strong decision making, and a proven track record in merchandise management. We offer a competitive salary of $105,000 to $164,000 plus comprehensive benefits and a development culture that rewards curiosity and customer-centric

Qualifications

• Ability to prioritize and make decisions under pressure.
• Self-motivated and able to work independently with minimal oversight.
• Proven track record as Merchandise Manager.
• Strong understanding of Goal Setting and Innovation in real-world settings.
• Fluency across Process Improvement and Customer Service.

Responsibilities

• Own and manage conflict resolution processes.
• Keep skills current with training and self-directed learning.
• Ensure Naperville site operations run smoothly during improvements.
• Protect the customer experience through changes.
• Handle general maintenance tasks.
• Document work and outcomes clearly.
• Brief Naperville stakeholders with clear updates.
• Close the loop on every Naperville request.

Skills

Decision making

Independent work

Customer service

Process improvement

Conflict resolution

Job description

Eaton is seeking a Merchandise Manager at its Naperville, IL site to own the customer experience and drive results. You will lead conflict resolution, maintain documentation, and ensure smooth operations while improvements ship.

The role demands independent work, strong decision making, and a proven track record in merchandise management. We offer a competitive salary of $105,000 to $164,000 plus comprehensive benefits and a development culture that rewards curiosity and customer-centric