Merchandise Manager

Energy Innovation Corp; Naperville (IL); On-site; USD 105,000 - 164,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

Eaton is seeking a Merchandise Manager at its Naperville, IL site to own the customer experience and drive results. You will lead conflict resolution, maintain documentation, and ensure smooth operations while improvements ship.

The role demands independent work, strong decision making, and a proven track record in merchandise management. We offer a competitive salary of $105,000 to $164,000 plus comprehensive benefits and a development culture that rewards curiosity and customer-centric

Qualifications

• Ability to prioritize and make decisions under pressure.
• Self-motivated and able to work independently with minimal oversight.
• Proven track record as Merchandise Manager.
• Strong understanding of Goal Setting and Innovation in real-world settings.
• Fluency across Process Improvement and Customer Service.

Responsibilities

• Own and manage conflict resolution processes.
• Keep skills current with training and self-directed learning.
• Ensure Naperville site operations run smoothly during improvements.
• Protect the customer experience through changes.
• Handle general maintenance tasks.
• Document work and outcomes clearly.
• Brief Naperville stakeholders with clear updates.
• Close the loop on every Naperville request.

Skills

Decision making

Independent work

Customer service

Process improvement

Conflict resolution

Job description

Forget the ten-line wish list; Eaton wants a Merchandise Manager in Naperville, IL who is sharp on Customer Service and serious about the work. The center of gravity here is ownership — $105,000 - $164,000 and a temporary schedule orbit it, and 8 years gets you in the door.

Key Responsibilities

• Build the Conflict Resolution habits a manager role can lean on for years
• Keep skills current through ongoing training and self-directed learning
• Keep Eaton's Naperville, IL site running while improvements ship underneath
• Guard the Eaton customer experience through every Conflict Resolution change
• Show up for the unglamorous general maintenance nobody volunteers for
• Maintain clear documentation of work performed and outcomes delivered
• Keep Naperville, IL stakeholders briefed without burying them in updates
• Close the loop on every Naperville request you touch

What You'll Bring

• A steady hand when three priorities all claim to be number one
• Comfort steering general conversations toward a decision
• Self-motivated and able to work independently with minimal oversight
• Proven track record delivering results as a Merchandise Manager
• Working understanding of both Goal Setting and Innovation in real-world settings
• Clear thinking under the kind of pressure Naperville, IL deadlines bring
• Fluency across Process Improvement and Customer Service, with strong opinions on both

Eaton is a Naperville, IL-based company on a proudly-nerdy path to redefine the general industry. We swap Written Communication and Conflict Resolution tips over lunch because nobody here pretends to know it all.

We deliver $105,000 - $164,000, comprehensive benefits, and a development culture where curiosity and customer-centric ambition are rewarded.

This opening is current to the minute and openly recruiting today.