Merchandise Lead: Team Store & Game-Day Operations

REV Rio Ranch LLC; Rio Rancho (NM); On-site; USD 42,000 - 56,000; Full time

Job summary

Rio Rancho LLC is seeking a Merchandise Lead to support daily retail and merchandise operations for the New Mexico Goatheads season. The role includes managing weekday Team Store hours, customer service, POS transactions, inventory control, and supervision of game-day staff during home games and events.

The ideal candidate is organized, dependable, customer-focused, and capable of balancing store duties with fast-paced event needs. Flexible schedule including nights and weekends is required.

Qualifications

• Retail and customer service experience required.
• Experience supervising part-time staff.
• Cash handling and POS experience.
• Experience with inventory and merchandising.

Responsibilities

• Staff and operate the Team Store during scheduled weekday hours.
• Provide friendly and professional customer service to fans visiting the Team Store.
• Operate point-of-sale systems and accurately process cash and credit card transactions.
• Assist customers with product questions, sizing, availability, exchanges, and purchases.
• Maintain a clean, organized, and professional Team Store environment.
• Receive, unpack, organize, count, tag, and stock incoming merchandise.
• Monitor inventory levels and assist with maintaining accurate inventory records.
• Restock merchandise and maintain product displays throughout locations.
• Assist with online merchandise order fulfillment, including picking, packing, and preparing orders.
• Oversee merchandise operations during home games and select events.
• Assist with opening, setup, operation, and closing of merchandise sales locations on game days.
• Supervise and provide direction to part-time game-day merchandise staff.
• Ensure merchandise locations are properly staffed, stocked, organized, and customer-ready.
• Assist game-day staff with POS transactions, customer questions, exchanges, and issues.
• Help ensure cash-handling, inventory, and POS procedures are followed.
• Assist with end-of-event sales reconciliation and closing procedures.
• Help train and onboard game-day merchandise staff on procedures and POS systems.
• Identify and communicate inventory discrepancies or operational needs to management.
• Assist with merchandise sales at community events, team events, and off-site activations as needed.
• Other duties as assigned.

Skills

Retail operations

Customer service

Cash handling

Staff supervision

Inventory management

Event operations

Tools

POS systems

Job description

Rio Rancho LLC is seeking a Merchandise Lead to support daily retail and merchandise operations for the New Mexico Goatheads season. The role includes managing weekday Team Store hours, customer service, POS transactions, inventory control, and supervision of game-day staff during home games and events.

The ideal candidate is organized, dependable, customer-focused, and capable of balancing store duties with fast-paced event needs. Flexible schedule including nights and weekends is required.