Merchandise & Customer Experience Associate

The TJX Companies, Inc.; Richmond (VA); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Referral bonuses

Job summary

Marshalls is seeking a Retail Associate in Richmond, VA to deliver a high-quality customer experience, maintain store cleanliness, and support operations across the sales floor. You will engage customers, promote loyalty programs, and assist in store recovery and merchandise presentation.

The role requires strong communication, detail orientation, and the ability to adapt to changing directions, with a willingness to handle heavy items and work a flexible schedule.

Qualifications

• Possesses excellent customer service skills.
• Able to work a flexible schedule to support business needs.
• Possesses strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond appropriately to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without reasonable accommodation.
• Works effectively with peers and supervisors.
• Retail customer experience preferred.

Responsibilities

• Role models established customer experience practices with internal and external customers
• Supports and embodies a positive store culture through honesty, integrity, and respect
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
• Promotes credit and loyalty programs
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards
• Initiates and participates in store recovery as needed throughout the day
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
• Provides and accepts recognition and constructive feedback
• Adheres to all labor laws, policies, and procedures
• Supports and participates in store shrink reduction goals and programs
• Participates in safety awareness and maintains a safe environment
• Other duties as assigned

Job description

Marshalls is seeking a Retail Associate in Richmond, VA to deliver a high-quality customer experience, maintain store cleanliness, and support operations across the sales floor. You will engage customers, promote loyalty programs, and assist in store recovery and merchandise presentation.

The role requires strong communication, detail orientation, and the ability to adapt to changing directions, with a willingness to handle heavy items and work a flexible schedule.