Merchandise Associate : Part Time, 29.17/Hour

Aulani, A Disney Resort And Spa; Hawaii; On-site; USD 33,000 - 47,000; Part time

Benefits offered by this job

Tuition paid upfront

Free lunch

Free parking

Free theme park admission

Job summary

Aulani, A Disney Resort and Spa in Hawaii is seeking a Part-Time Merchandise Cast Member to join our themed retail team. You’ll assist guests with product knowledge, process transactions, and support multiple locations and carts around the resort.

This indoors/outdoors role emphasizes guest service, upselling, and maintaining floor-ready visuals. The pay rate is $29.17 per hour, with benefits depending on level and position; Part-Time availability includes Saturdays, Sundays, and holidays.

Qualifications

• Follow Open/Close procedures for cashiering role, including counting out and balancing of funds at beginning and end of shifts.
• Follow proper cash handling procedures.
• Adhere to loss prevention guidelines.
• May also be asked to work in specialized areas, as needed, additional training required.

Responsibilities

• Enhance guest experience through product knowledge and proactive selling techniques.
• Be prepared to work both indoors and outdoors supporting either a retail location or a merchandise cart.
• Guest Service - proactively approaches all guests and offers options while increasing revenue opportunities.
• Greeter - greet and thank each guest as they enter and exit the location; assist with directions, event schedules, samples, and other information requested by guests as necessary.
• Retail Agent - process merchandise transactions following proper POS procedures; select locations may have you selling bottled liquor.
• Pin Trader/Hat/Leather Personalization - share pin trading knowledge, embroider guest names on hat products purchased, and engrave guest names on pre-determined leather items.
• Grocery Delivery - responsible for overall delivery of grocery items to all Guest rooms throughout the Resort.
• Stock Receiver - unloads and processes both hard-line and soft-line product by demonstrating the ability to meet and/or exceed productivity standards.
• Demonstrate working knowledge and application of producing product to floor-ready visual standards.
• Stock Runner - responsible for straightening and detailing product by zone, accurately identifying out-of-stock product by utilizing the merchandise handheld, accurately picking product via merchandise stockroom, successfully communicate out-of-stocks via logistics board and fulfill product to the sales fixture by demonstrating the ability to meet and/or exceed productivity standards.

Skills

Guest service

Sales experience

Basic math

Upselling

Job description

Come and join the magic with Aulani, A Disney Resort and Spa! Perks and benefits may include:

Tuition paid upfront at network schools Free lunch Free parking Free theme park admission and much more!

Assist in the daily operations of one or more of the following highly themed Merchandise locations at Aulani, A Disney Resort and Spa. Apply to this position to be considered for a Merchandise Cast Member!

Kalepa's Store - Located near the lobby, this is a convenient place for our guests to purchase groceries, sundries and vacation essentials for the whole 'ohana. Merchandise at this location features artisanal island delights that tell the story of Aulani Resort and its celebration of Hawaiian culture.

Hale Manu - Located near the lobby, this upscale boutique allows guests to discover high-end fashion and island flair. From authentic Hawaiian-made products and gifts to jewelry and designer sunglasses , our guests are bound to leave with something luxurious.

The Lava Shack - This convenient poolside shop offers swimwear, beach toys, snacks, beverages, and more.

Special Events, Pop-Up Locations & Carts - Whether its vending merchandise outside on the beach, setting up and breaking down "Pop-Up" locations, or interacting with our guests underneath the stars during 'Ohana Movie Nights, these mobile shops are examples of how we bring magic to our guests!

Responsibilities

• Enhance the guest experience during their stay through strong product awareness, proactive selling techniques and a positive demeanor.
• Be prepared to work both indoors and outdoors supporting either a retail location or a merchandise cart.
• Guest Service - Proactively approaches all guests and offers options while increasing revenue opportunities.
• Greeter - Greet and thank each guest as they enter and exit the location; assist with directions, event schedules, provide samples, and other information requested by guests as necessary.
• Retail Agent - Process merchandise transactions following proper POS procedures; select locations may have you selling bottled liquor.
• Pin Trader/Hat/Leather Personalization - Share pin trading knowledge, embroider guest names on hat products purchased, and engrave guest names on pre-determined leather items.
• Grocery Delivery - Responsible for overall delivery of grocery items to all Guest rooms throughout the Resort.
• Stock Receiver - Unloads and processes both hard-line and soft-line product by demonstrating the ability to meet and/or exceed productivity standards.
• Demonstrate working knowledge and application of producing product to floor-ready visual standards.
• Stock Runner - Responsible for straightening and detailing product by zone, accurately identifying out-of-stock product by utilizing the merchandise handheld, accurately picking product via merchandise stockroom, successfully communicate out-of-stocks via logistics board and fulfill product to the sales fixture by demonstrating the ability to meet and/or exceed productivity standards. This process will occur throughout the day.

Basic Qualifications

Follow Open/Close procedures for cashiering role, including, but not limited to counting out and balancing of funds at beginning and end of shifts. Follow proper cash handling procedures. Adhere to loss prevention guidelines. May also be asked to work in specialized areas, as needed, additional training required.

Preferred Qualifications

Basic mathematical skills are necessary. Sales experience helpful, and/or feeling comfortable with suggestive selling. Knowledge of Hawaiian/Japanese language preferred.

Schedule Availability

Part-Time: Must be available all Saturday, Sunday, and Holidays. Must be available to work up to 40 hours per week during training.

Keyword: Aulani Casting, aulanicasting

The pay rate for this role in Hawaii is $29.17 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: