Merchandise & Guest Experience Associate

Disney Cruise Line - The Walt Disney Company; Kapolei (HI); On-site; Confidential; Part time

Benefits offered by this job

Tuition paid upfront at networkSchools

Free lunch

Free parking

Free theme park admission

Job summary

Disney's Aulani resort in Hawaii is hiring for a Retail/Guest Services associate to enhance guest experiences across shops and carts. You will greet guests, answer questions, process merchandise transactions, and help locate items while maintaining upbeat energy and brand standards.

Part‑time role requires weekend availability; up to 40 hours weekly during training. Pay is $29.17 per hour with select benefits; previous retail and POS experience is helpful but not required.

Qualifications

• Follow Open/Close procedures for cashiering role.
• Handle cash with accuracy and balance at shifts.
• Adhere to loss prevention guidelines.
• May work in specialized areas, with additional training.

Responsibilities

• Guest service - Proactively approaches guests and offers options.
• Greeter - Greet guests and provide directions and schedules.
• Retail Agent - Process merchandise transactions following POS procedures.
• Pin Trader/Hat/Leather Personalization - Engrave guest names on pre-determined items.
• Grocery Delivery - Deliver groceries to all Guest rooms throughout the Resort.
• Stock Receiver - Unloads and processes stock to meet productivity standards.
• Stock Runner - Stock and detail product, identify out-of-stock items and fulfill sales fixtures.

Skills

Guest service

Cash handling

Loss prevention

Hawaiian language

Japanese language

Tools

POS system

Merchandise handheld

Job description

Disney's Aulani resort in Hawaii is hiring for a Retail/Guest Services associate to enhance guest experiences across shops and carts. You will greet guests, answer questions, process merchandise transactions, and help locate items while maintaining upbeat energy and brand standards.

Part‑time role requires weekend availability; up to 40 hours weekly during training. Pay is $29.17 per hour with select benefits; previous retail and POS experience is helpful but not required.