Merchandise Associate - Part Time, $29.17/Hour

Disney Cruise Line - The Walt Disney Company; Kapolei (HI); On-site; Confidential; Part time

Benefits offered by this job

Tuition paid upfront at networkSchools

Free lunch

Free parking

Free theme park admission

Job summary

Disney's Aulani resort in Hawaii is hiring for a Retail/Guest Services associate to enhance guest experiences across shops and carts. You will greet guests, answer questions, process merchandise transactions, and help locate items while maintaining upbeat energy and brand standards.

Part‑time role requires weekend availability; up to 40 hours weekly during training. Pay is $29.17 per hour with select benefits; previous retail and POS experience is helpful but not required.

Qualifications

• Follow Open/Close procedures for cashiering role.
• Handle cash with accuracy and balance at shifts.
• Adhere to loss prevention guidelines.
• May work in specialized areas, with additional training.

Responsibilities

• Guest service - Proactively approaches guests and offers options.
• Greeter - Greet guests and provide directions and schedules.
• Retail Agent - Process merchandise transactions following POS procedures.
• Pin Trader/Hat/Leather Personalization - Engrave guest names on pre-determined items.
• Grocery Delivery - Deliver groceries to all Guest rooms throughout the Resort.
• Stock Receiver - Unloads and processes stock to meet productivity standards.
• Stock Runner - Stock and detail product, identify out-of-stock items and fulfill sales fixtures.

Skills

Guest service

Cash handling

Loss prevention

Hawaiian language

Japanese language

Tools

POS system

Merchandise handheld

Job description

Come and join the magic with Aulani, A Disney Resort and Spa! Perks and benefits may include:

• Tuition paid upfront at network schools
• Free lunch
• Free parking
• Free theme park admission and much more!

Kālepa's Store

- Located near the lobby, this is a convenient place for our guests to purchase groceries, sundries and vacation essentials for the whole ‘ohana. Merchandise at this location features artisanal island delights that tell the story of Aulani Resort and its celebration of Hawaiian culture.

Hale Manu

- Located near the lobby, this upscale boutique allows guests to discover high-end fashion and island flair. From authentic Hawaiian-made products and gifts to jewelry and designer sunglasses, our guests are bound to leave with something luxurious.

The Lava Shack

- This convenient poolside shop offers swimwear, beach toys, snacks, beverages, and more.

Special Events, Pop-Up Locations & Carts

- Whether its vending merchandise outside on the beach, setting up and breaking down 'Pop-Up' locations, or interacting with our guests underneath the stars during ‘Ohana Movie Nights, these mobile shops are examples of how we bring magic to our guests!

Responsibilities

Enhance the guest experience during their stay through strong product awareness, proactive selling techniques and a positive demeanor. Be prepared to work both indoors and outdoors supporting either a retail location or a merchandise cart.

• Guest Service - Proactively approaches all guests and offers options while increasing revenue opportunities.
• Greeter - Greet and thank each guest as they enter and exit the location; assist with directions, event schedules, provide samples, and other information requested by guests as necessary.
• Retail Agent - Process merchandise transactions following proper POS procedures; select locations may have you selling bottled liquor.
• Pin Trader/Hat/Leather Personalization - Share pin trading knowledge, embroider guest names on hat products purchased, and engrave guest names on pre-determined leather items.
• Grocery Delivery - Responsible for overall delivery of grocery items to all Guest rooms throughout the Resort.
• Stock Receiver - Unloads and processes both hard-line and soft-line product by demonstrating the ability to meet and/or exceed productivity standards. Demonstrate working knowledge and application of producing product to floor-ready visual standards.
• Stock Runner - Responsible for straightening and detailing product by zone, accurately identifying out-of-stock product by utilizing the merchandise handheld, accurately picking product via merchandise stockroom, successfully communicate out-of-stocks via logistics board and fulfill product to the sales fixture by demonstrating the ability to meet and/or exceed productivity standards. This process will occur throughout the day.

Basic Qualifications

• Follow Open/Close procedures for cashiering role, including, but not limited to counting out and balancing of funds at beginning and end of shifts.
• Follow proper cash handling procedures.
• Adhere to loss prevention guidelines.
• May also be asked to work in specialized areas, as needed, additional training required.

Preferred Qualifications

• Basic mathematical skills are necessary.
• Sales experience helpful, and/or feeling comfortable with suggestive selling.
• Knowledge of Hawaiian/Japanese language preferred.

Additional Information

Part-Time: Must be available all Saturday, Sunday, and Holidays. Must be available to work up to 40 hours per week during training.

The pay rate for this role in Hawaii is $29.17 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered.

To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.