Food And Beverage Host (Makahiki):Full Time,29.15/Hour

Aulani, A Disney Resort And Spa; Hawaii; On-site; USD 33,000 - 47,000; Full time

Benefits offered by this job

Healthcare options

Tuition assistance

Free lunch

Free parking

Free theme park admission

Job summary

Aulani, A Disney Resort and Spa in Hawaii is seeking a friendly Host/Hostess to warmly greet guests, take orders, and guide them to seating while ensuring fast, accurate service. You will interact with guests, manage to-go orders, and contribute to a magical guest experience in a vibrant resort environment.

The role requires multi-tasking, strong communication, and flexibility to work varied shifts, including nights and weekends, with outdoor duties in Hawaii's climate, supporting a premium

Qualifications

• Must be at least 18 years old.
• Ability to work independently or as part of a team.
• Cash handling and accurate change back.
• Excellent hospitality and guest-service skills.
• Ability to multi-task in a fast-paced environment.
• Strong verbal communication and customer service.
• Willing to work outdoors in varying weather.
• Flexible schedule including nights, weekends, holidays.
• Able to obtain Hawaii Liquor Commission Card.

Responsibilities

• Welcoming and interacting with all guests.
• Greet guests, take orders, enter into POS, and verify orders.
• Suggest additional items as appropriate.
• Receive and process payments.
• Provide directions and information on events.
• May assemble orders and present to guests per recipe guidelines.
• Maintain safety, sanitation, and quality standards.
• Restock and clean work areas.
• Ensure food presentation is fresh and up to standards.
• Replenish serving items as needed.

Skills

Hospitality skills

Cash handling

Multitasking

Communication

Customer service

Teamwork

Flexibility

Job description

Come and join the magic with Aulani, A Disney Resort and Spa! Perks and benefits may include: Healthcare options for you and your eligible dependents Tuition paid upfront at network schools Free lunch Free parking Free theme park admission and much more! Foods Host/Hostess is responsible for greeting and interacting with guests in a positive and friendly manner that involves greeting, seating assigning and completing to-go orders for guests. Host/Hostesses must have the ability to handle multiple tasks while assisting Guests with directions, entertainment and show event schedules and other information as needed to provide excellent Guest and Cast service.

Responsibilities :

• Responsible for welcoming and interacting with all Guests
• Responsible for greeting Guests and taking their order, entering into POS system and verifying order by repeating back to Guest
• Suggests additional items as appropriate
• Receives and processes payment
• Requires constant interaction with guests including answering questions, providing directions, event information and other services to help create a magical experience
• May assemble orders and present to guests according to recipe guidelines
• Knowledge and understanding of safety and sanitation guidelines including temperature requirements
• Has good judgment of food quality and production, understands the impact of spoilage
• Responsible for maintaining work area-restocking and cleaning
• Ensures that food presentation is fresh and up to quality standards
• Replenishes food and other serving items as necessary
• Portions back-up items
• May ensure freezers are maintained at the appropriate temperature
• May require equipment operation, including working near equipment that generates heat

Basic Qualifications :

• Must be at least 18 years old to be considered for this role
• Able to effectively work independently or as part of a team
• Should have cash handling capabilities and be able to count back proper change
• Excellent Hospitality skills
• Ability to multi task and work in a very fast paced environment
• Speed, accuracy and efficiency are required and ability to work well under pressure
• Demonstrated ability to own and resolve guest situations
• Receptive to special requests
• Enthusiastic about interacting and helping guests
• Able to make independent decisions for our guests
• Self-directed (can complete tasks with minimal supervision)
• Willing to follow instructions & take direction
• Flexible/adaptable
• Supportive of other cast working on your team
• Can complete repetitious tasks while maintaining quality
• Strong verbal communication skills
• Willing to work outdoors even in inclement weather
• Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events
• Perform all job related functions in a cordial friendly manner, committed to exceeding Guests' expectations
• Must Meet state requirements to obtain Hawaii Liquor Commission Card

Preferred Qualifications:

• Previous fine dining restaurant experience; understanding of full service environment, managing reservation waitlist
• Previous fine dining/table service experience preferred
• Previous Leadership experience of office management skills
• Knowledge of Hawaiian/Japanese language preferred
• Full availability for any shift, seven (7) days per week, including nights, weekends, and holidays is preferred

Additional Information :

SCHEDULE AVAILABILTY

This position is Full-Time and must have full availability on any day and any shift.

Our Theme Parks and Resort Hotels operate 24 hours a day, 365 days a year and some shifts may start as early as 5:00am while some may end as late as 3:00am, 4:00am or 5:00am.

The pay rate for this role in Hawaii is $29.15 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered.