Resort Merchandiser - Guest Experience & Sales

Aulani, A Disney Resort And Spa; Hawaii; On-site; USD 33,000 - 47,000; Part time

Benefits offered by this job

Tuition paid upfront

Free lunch

Free parking

Free theme park admission

Job summary

Aulani, A Disney Resort and Spa in Hawaii is seeking a Part-Time Merchandise Cast Member to join our themed retail team. You’ll assist guests with product knowledge, process transactions, and support multiple locations and carts around the resort.

This indoors/outdoors role emphasizes guest service, upselling, and maintaining floor-ready visuals. The pay rate is $29.17 per hour, with benefits depending on level and position; Part-Time availability includes Saturdays, Sundays, and holidays.

Qualifications

• Follow Open/Close procedures for cashiering role, including counting out and balancing of funds at beginning and end of shifts.
• Follow proper cash handling procedures.
• Adhere to loss prevention guidelines.
• May also be asked to work in specialized areas, as needed, additional training required.

Responsibilities

• Enhance guest experience through product knowledge and proactive selling techniques.
• Be prepared to work both indoors and outdoors supporting either a retail location or a merchandise cart.
• Guest Service - proactively approaches all guests and offers options while increasing revenue opportunities.
• Greeter - greet and thank each guest as they enter and exit the location; assist with directions, event schedules, samples, and other information requested by guests as necessary.
• Retail Agent - process merchandise transactions following proper POS procedures; select locations may have you selling bottled liquor.
• Pin Trader/Hat/Leather Personalization - share pin trading knowledge, embroider guest names on hat products purchased, and engrave guest names on pre-determined leather items.
• Grocery Delivery - responsible for overall delivery of grocery items to all Guest rooms throughout the Resort.
• Stock Receiver - unloads and processes both hard-line and soft-line product by demonstrating the ability to meet and/or exceed productivity standards.
• Demonstrate working knowledge and application of producing product to floor-ready visual standards.
• Stock Runner - responsible for straightening and detailing product by zone, accurately identifying out-of-stock product by utilizing the merchandise handheld, accurately picking product via merchandise stockroom, successfully communicate out-of-stocks via logistics board and fulfill product to the sales fixture by demonstrating the ability to meet and/or exceed productivity standards.

Skills

Guest service

Sales experience

Basic math

Upselling

Job description

Aulani, A Disney Resort and Spa in Hawaii is seeking a Part-Time Merchandise Cast Member to join our themed retail team. You’ll assist guests with product knowledge, process transactions, and support multiple locations and carts around the resort.

This indoors/outdoors role emphasizes guest service, upselling, and maintaining floor-ready visuals. The pay rate is $29.17 per hour, with benefits depending on level and position; Part-Time availability includes Saturdays, Sundays, and holidays.