BMW Warranty Administrator

ZT Automotive Group; Houston (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

ZT Automotive Group in Houston, TX seeks a BMW Warranty Administrator to ensure accurate, compliant warranty processing from repair orders to claim submission and reconciliation.

The role requires strong organization, attention to detail, and the ability to work in a fast-paced dealership environment while maintaining manufacturer compliance.

Qualifications

• 2+ years of warranty administration experience in a dealership.
• BMW experience strongly preferred.
• Experience with CDK database systems.
• Knowledge of manufacturer warranty policies, procedures, and audit requirements.
• Strong organization with ability to manage multiple priorities.
• Excellent communication and documentation skills.
• Proficient in Word, Excel, Outlook, and Teams.

Responsibilities

• Review and book repair orders in compliance with BMW Policy and Procedure.
• Process all warranty claims promptly and accurately.
• Process all warranty paperwork for proper documentation.
• Verify criteria required by the manufacturer.
• Reconcile warranty receivables and post credits.
• Resubmit rejected claims promptly and monitor payment status.
• Follow up on payments and maintain recalls and bulletins knowledge.
• Assist with clerical needs as directed by management.

Skills

Warranty administration

Attention to detail

Communication

Organization

Tools

CDK database systems

Microsoft Office (Word, Excel, Outlook, Teams)

Job description

Description

We are seeking a BMW Warranty Administrator to ensure the accuracy, compliance, and efficiency of all warranty-related processes. This role is responsible for managing the complete warranty lifecycle, from repair order booking to claim submission, reconciliation, and reporting, in strict accordance with BMW and company policies.

The ideal candidate is highly organized, detail-oriented, and excels in a fast-paced environment. This is a vital position that supports dealership operations and maintains manufacturer compliance across multiple departments.

Key Responsibilities

• Review and book repair orders in compliance of BMW Policy and Procedure
• Processes all warranty claims promptly and with accuracy
• Processes all warranty paperwork to ensure proper documentation
• Verifies criteria required by manufacturer
• Reconciles all warranty receivables through the appropriate accounting schedule
• Posts credits
• Resubmits all rejected claims promptly
• Review all warranty receivable schedules to ensure timely payment
• Follows up on payment of outstanding claims
• Keeps informed of all factory recalls and bulletins
• Assists with any clerical needs as directed by the senior manager or the fixed operations manager
• Maintains a professional appearance and a neat work area
• Performs other duties as assigned

Requirements

• Minimum 2 years of warranty administration experience in a dealership environment
• BMW experience is strongly preferred
• Prior experience with CDK database systems is preferred
• Strong knowledge of manufacturer warranty policies, procedures, and audit requirements
• High attention to detail with the ability to manage multiple priorities and deadlines
• Excellent communication, organization, and documentation skills
• Proficiency in Microsoft Word, Excel, Outlook, and Teams