Automotive Service Booker / Warranty Administrator

Rbm of Atlanta Inc; Atlanta (GA); On-site; USD 40,000 - 52,000; Full time

Job summary

RBM of Atlanta is seeking an experienced Automotive Service Booker to join our Mercedes-Benz service department. You will handle repair order accuracy, warranty processing, and internal communications to support a seamless customer experience.

Ideal candidates have Mercedes-Benz service-booking or warranty admin experience, familiarity with ADP payroll systems, and solid numerical and communication skills. We offer a stable, employer-provided benefits package and growth opportunities in a

Qualifications

• Mercedes-Benz experience in a service booking or warranty role.
• Familiar with ADP or similar payroll system.
• Strong communication and problem-solving skills.
• Basic math and ability to use American measurement units.
• Prior experience in a similar role preferred.

Responsibilities

• Ensure repair orders and warranties are processed accurately.
• Prepare reports and provide administrative assistance as needed.
• Communicate issues with management and other departments promptly.
• Maintain professional appearance and workspace.
• Complete required Mercedes-Benz and dealership training.

Skills

Mercedes-Benz experience

ADP knowledge

Communication skills

Numerical skills

Reliability

Education

High school diploma or equivalent

Tools

ADP payroll system

Job description

Job Location: RBM of Atlanta - Atlanta, GA 30350

RBM of Atlanta Mercedes-Benz, Sandy Springs, GA

Dealership Overview

RBM of Atlanta is a privately owned and operated Mercedes-Benz dealership with an innovative and storied history. We are recognized as a 2025 J.D. Power Dealer of Excellence and the first Mercedes-Benz dealer to be honored for 8 consecutive years. Home to many automotive firsts, including the first Mercedes-Benz store to offer courtesy vehicles, the first to offer mobile service, the first to offer pick‑up and delivery services, and many others. We are deeply rooted and long established in the southeast and have been Atlanta’s Mercedes-Benz Connection since 1964.

RBM of Atlanta has a diverse Drug‑Free workforce and is an Equal Opportunity Employer.

Benefits

• Competitive compensation
  • Paid holidays, sick time, and vacations – Earn paid time off from your 1st day of work
  • Great work/life balance – Dealership closed on Sundays
  • Get paid every Friday by direct deposit
• Comprehensive insurance and retirement benefits
  • Medical and dental coverage
  • Company contribution to Health Savings Account for eligible HDHP participants
  • Long‑term and short‑term disability insurance
  • $25,000 company‑paid life insurance for full‑time employees (additional coverage available)
  • 401(k) retirement plan with company match
• Paid training and certification
  • Flexibility to train associates familiar with other brands, including: BMW, Lexus, Infiniti, Acura, Cadillac, Honda, Toyota, Ford, GM, Chrysler, Nissan, etc.
  • Opportunities to advance within dealership – we love to promote from within!
  • On‑site parking
  • Employee discounts for parts, service, detail, and vehicle purchases

RBM OF ATLANTA AUTOMOTIVE SERVICE BOOKER

The ideal candidate should have documented experience working as a Mercedes-Benz automotive booker or warranty administrator with knowledge of automotive parts, diagnostic procedures, repair procedures, and general vehicle knowledge.

Essential Job Responsibilities

• Ensure repair orders are accurate and complete according to Mercedes-Benz and dealership standards.
  • Verify flagged technician labor and comments.
  • Ensure corresponding parts, labor and applicable charges are billed correctly.
  • Verify appropriate documentation is included.
• Monitor comebacks and Warranty Key Performance Indicators.
• Provide timely and accurate reports and administrative assistance as needed.
• Proactively communicate potential issues with management and other departments via text, email, and/or phone in order to support our goal of providing the best possible customer experience.
• Maintain a professional attitude, appearance, and workspace.
• Complete required Mercedes-Benz and dealership training.
• Abide by company policy, departmental best practices/procedures, and perform other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements and Qualifications

• Prior to being employed, applicants for employment must participate in RBM’s normal screening process which includes: completing a full employment application; satisfactory criminal, credit and driving records checks (where applicable); in-person interviews and other inquiries.
• High school diploma or the equivalent.
• Authorized to work in the USA for any employer.
• Previous experience in a similar role with similar responsibilities is required.
• Mercedes-Benz experience and ADP knowledge is preferred.
• Basic communication and problem solving skills.
• Basic mathematical skills using American units of measure.
• Physical activities include: remain stationary for long periods of time, operating office equipment, and repetitive motion.