Mercedes-Benz Service Advisor

Mercedes-Benz of Riverside; Riverside (CA); On-site; USD 55,000 - 118,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off

Holidays

Ongoing training

Job summary

Mercedes-Benz of Riverside in Riverside, CA is seeking an Automotive Service Advisor to be the main point of contact in our service department. You will welcome guests, explain maintenance needs, provide accurate estimates, and manage the end-to-end service experience.

You will coordinate with certified technicians, keep customers informed through updates, and promote service options while ensuring a premium luxury experience for every client.

Qualifications

• 2+ years of experience as a Service Advisor or similar customer-facing role in automotive service.
• Strong organizational skills and a customer-first mindset.
• Ability to manage workflows and collaborate with technicians.
• Excellent time management and multitasking abilities.
• Outstanding verbal and written communication for premium clients.
• Professional appearance and valid driver’s license.
• Clean driving record.

Responsibilities

• Greet customers and ensure a premium luxury service experience.
• Relay concerns to technicians and provide status updates.
• Schedule appointments and coordinate repairs.
• Generate clear repair estimates and explain charges.
• Advise on warranties and extended care.
• Handle customer feedback and resolve concerns.
• Collect vehicle data and insurance information.
• Accompany test drives to diagnose concerns.
• Promote maintenance packages and service offers.
• Other duties as assigned by dealership management.

Skills

Customer service

Communication

Organization

Time management

Premium clients

Driver's license

Attention to detail

Job description

Position Title: Service Advisor
Location: Mercedes-Benz Riverside, CA
Employment Type: Full-Time
Salary Range: $55,000 – $118,000 per year, depending on experience and performance.

Position Summary

The Automotive Service Advisor serves as the primary point of contact for customers at the Mercedes-Benz service department. This role is responsible for managing customer service interactions and maintaining continuous, transparent communication between customers and technical staff. The Service Advisor ensures a premium luxury experience by welcoming customers warmly, explaining maintenance and repair needs clearly, providing accurate estimates, and managing the complete service workflow to achieve maximum customer satisfaction.

Responsibilities & Duties

• Customer Service: Greet customers warmly and ensure a positive luxury service experience from initial reception through vehicle delivery.
• Communication & Technical Explanation: Relay customer concerns accurately to certified technicians. Provide timely status updates to customers throughout the repair process and translate complex technical information into easily understandable terms.
• Scheduling & Coordination: Make appointments, schedule check-ups, arrange loaner vehicles or shuttle services, and coordinate necessary repairs with the workshop team.
• Repair Estimates & Invoicing: Generate clear cost estimates for repairs, explain charges, warranty coverage, and potential cost savings clearly to clients, and manage repair orders, quotes, and invoices accurately.
• Warranty Advice: Advise customers on warranty protections, extended care coverage, and potential savings on recommended maintenance.
• Complaint Resolution: Handle customer feedback and resolve concerns efficiently, professionally, and in line with luxury brand standards.
• Vehicle Data Collection: Obtain and verify necessary customer, vehicle, and insurance data prior to or upon arrival.
• Test Drives & Evaluation: Accompany customers or technicians on test drives as needed to accurately diagnose and evaluate vehicle concerns.
• Service Marketing & Outreach: Promote dealership maintenance packages, seasonal service offers, and engage in proactive outreach to retain and attract clients.

Marginal Duties

• Other duties as assigned by dealership management.

Qualifications

• Skills & Experience:
  • 2+ years of prior experience as a Service Advisor or in a similar customer-facing role, preferably in automotive service—luxury segment experience.
  • Strong organizational skills with a customer-first, approachable personality.
  • Demonstrated ability to manage workflows, collaborate with technicians, and work efficiently in a high-volume team setting.
  • Excellent time management and multitasking abilities.
  • Outstanding verbal and written communication skills tailored for a premium luxury client base.
  • Professional, well-groomed appearance consistent with Mercedes-Benz brand standards.
  • Clean driving record and valid driver’s license.

Benefits

• Competitive pay
• Health, dental, and vision insurance
• 401(k) retirement plan
• Paid time off and holidays
• Ongoing training and professional development

Language & Communication Skills

• Ability to communicate effectively in both verbal and written forms.
• Proficient in explaining technical vehicle data clearly to non-technical customers.

Work Environment

• Service reception area, service drive, and customer lounge environment.
• Involves moving between indoor service desks, customer areas, and active service shop environments.

Equal Opportunity Employer

Mercedes-Benz is an Equal Opportunity Employer committed to building an inclusive work environment for all employees.