Automotive Service Advisor

Murgado Automotive Group; Lake Forest (CA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits (medical,Dental

Vision

401(k) with company match

Paid time off

Career growth

Ongoing training

Employee discounts

Luxury brand environment

Job summary

Mercedes-Benz of Foothill Ranch is seeking an Automotive Service Advisor to be the face of the service department. You will greet customers, explain repairs, provide cost estimates, coordinate with technicians, and ensure smooth, transparent communication from intake to vehicle return.

This role requires 2+ years in a dealership service advisory role, preferably with luxury brands, strong communication, and the ability to upsell maintenance.

Qualifications

• 2+ years as a Service Advisor in an automotive dealership, preferably luxury brands.
• Ability to explain technical information to customers clearly.
• Strong organizational skills and attention to detail.
• Proficiency with dealership software (CDK, Reynolds & Reynolds) preferred.
• Valid driver's license with clean record.

Responsibilities

• Greet customers and listen to vehicle concerns and needs.
• Advise on repairs and recommend maintenance to ensure performance.
• Provide cost estimates and timelines for repairs/services.
• Coordinate with technicians to ensure accurate, timely work.
• Maintain detailed service records and update customers on progress.
• Follow up to ensure customer satisfaction and repeat business.
• Perform quality checks before vehicle delivery.

Skills

Customer service

Automotive knowledge

Communication skills

Upselling abilities

Dealership software

Tools

CDK

Reynolds & Reynolds

Job description

At Mercedes-Benz of Foothill Ranch, part of the esteemed Murgado Automotive Group, we strive to deliver a luxury service experience that matches the iconic Mercedes-Benz brand. As a leader in the automotive industry, we prioritize customer satisfaction and top-tier service. We are seeking a passionate and driven Automotive Service Advisor to join our growing team. If you have a talent for customer service, strong automotive knowledge, and thrive in a fast-paced environment, this is the perfect opportunity for you!

Position Overview

As an Automotive Service Advisor at Mercedes-Benz of Foothill Ranch, you will be the face of the service department, helping our customers understand their vehicle's maintenance and repair needs. You will act as a liaison between customers and our team of expert technicians, ensuring that every interaction is smooth, transparent, and results in complete customer satisfaction.

Key Responsibilities

• Greet customers warmly and listen to their vehicle concerns and needs.
• Advise customers on the required repairs and recommend additional maintenance services to ensure optimal vehicle performance.
• Provide accurate cost estimates and timelines for vehicle repairs and services.
• Communicate directly with technicians to ensure vehicle repairs are completed efficiently and correctly.
• Maintain detailed records of services and customer interactions.
• Ensure customers are informed of their vehicle's progress throughout the service process.
• Foster a trusting relationship with customers by delivering exceptional customer service and addressing concerns promptly.
• Perform quality checks on completed repairs and ensure customer satisfaction before the vehicle is returned.
• Follow up with customers to ensure they are satisfied with their experience and encourage repeat business.

Qualifications

• 2+ years of experience as a Service Advisor in an automotive dealership, preferably with luxury brands.
• Strong knowledge of vehicle repair and maintenance services.
• Excellent communication skills, both written and verbal.
• A proven ability to explain technical information to customers in a way that is easy to understand.
• Exceptional organizational skills and attention to detail.
• Strong sales and upselling abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Proficiency with dealership software (CDK, Reynolds & Reynolds, etc.) is preferred.
• A valid driver's license with a clean driving record.

What We Offer

• Competitive salary with performance-based bonuses.
• Comprehensive benefits package, including medical, dental, and vision insurance.
• 401(k) plan with company match.
• Paid time off, holidays, and vacation days.
• Opportunities for career growth within the Murgado Automotive Group.
• Ongoing training and development to keep you updated with the latest automotive technologies.
• Employee discounts on vehicles, services, and parts.
• A positive, supportive work environment within a luxury automotive brand.

Why Mercedes-Benz of Foothill Ranch?

When you join Mercedes-Benz of Foothill Ranch, you're joining a team committed to delivering excellence. We take pride in offering unparalleled service to our customers, and we look for individuals who share that same passion for the automotive industry and customer service. This is your chance to work with a prestigious brand, in a dealership known for its exceptional service and high standards.

Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status.

We are an employer who participates in the E-verify program with the Department of Homeland and Security.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Income based on performance.