Mercedes-Benz Service Advisor

Mercedes-Benz of Henderson; Henderson (NV); Presencial; USD 42.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Vision insurance

Paid time off

401(k)

401(k) matching

Flexible spending account

Life insurance

Employee assistance plan

Disability insurance

Descripción de la vacante

Mercedes-Benz of Henderson is seeking a Service Advisor who delivers a world-class guest experience through meticulous service and clear communication. You will balance hospitality with sales effectiveness, ensuring accurate repair orders and timely updates to guests.

Candidates should have dealership or automotive service experience, strong organizational and interpersonal skills, and the ability to manage multiple priorities while maintaining a polished, guest-focused approach.

Formación

• Professional, customer-focused individual with strong organizational and communication skills.
• Ability to balance hospitality and sales effectiveness while maintaining trust with the customer.
• Experience interpreting customer concerns and translating into repair instructions.

Responsabilidades

• Serve as the primary point of contact for service guests and create a seamless, luxury-level service experience.
• Document repair and maintenance needs accurately and coordinate with technicians.
• Greet guests and review vehicle concerns, recommend services, and prepare repair orders.
• Provide updates, explain findings, obtain approvals, and communicate pricing and timelines.
• Work with technicians, parts, warranty, and management to ensure smooth dispatch and workflow.
• Identify opportunities to improve customer retention, service sales, and department performance.
• Maintain attention to detail and adapt to a fast-paced, guest-focused environment.

Conocimientos

Customer service

Communication

Organization

Empathy

Multitasking

Educación

High school diploma

Herramientas

Dealership management systems

Descripción del empleo

At Mercedes-Benz of Henderson, our mission is to deliver a world class guest experience through the pursuit of excellence. It is this journey, fueled by innovation and integrity, that has led us to be a part of the nation’s #1 family-owned automotive group. We are seeking a Service Advisor to join our team as we continue to change the industry.

We are looking for a professional, customer-focused individual who is highly organized, communicates with confidence and empathy, and takes pride in delivering an exceptional service experience. The ideal candidate understands how to balance hospitality and sales effectiveness while maintaining trust with the customer.

• Health insurance
• Vision insurance
• Paid time off
• 401(k)
• 401(k) matching
• Flexible spending account
• Life insurance
• Employee assistance plan
• Disability insurance

What You Will Do

• Serve as the primary point of contact for service guests and play a critical role in creating a seamless, professional, and luxury-level service experience.
• Listen carefully to customer concerns, document repair and maintenance needs accurately, coordinate with technicians and internal teams, and communicate clearly throughout the repair process.
• Greet guests promptly and professionally, review vehicle concerns, recommend maintenance and repair services based on vehicle needs and manufacturer guidelines, and prepare accurate repair orders.
• Provide timely updates, explain recommendations and repair findings in a way customers can understand, obtain approvals for additional work, and ensure guests are informed of pricing, timelines, and completion status.
• Work closely with technicians, parts, warranty, and management to ensure repair orders are written clearly, work is properly dispatched, and vehicles move efficiently through the service process.
• Identify opportunities to improve customer retention, service sales, and overall department performance by delivering a high standard of communication, follow-through, and guest care.
• Success in this role requires strong attention to detail, sound judgment, excellent interpersonal skills, and the ability to manage multiple priorities in a fast-paced environment while maintaining a calm, polished, guest-focused approach.

What We Are Looking For

• Experience in a dealership or automotive service environment, along with the ability to interpret customer concerns, translate them into clear repair instructions, and coordinate effectively with technicians and internal departments.
• A strong understanding of repair order documentation, maintenance recommendations, warranty awareness, and service department workflow is highly valued.
• We are seeking someone who is proactive, dependable, detail-oriented, and comfortable working in a performance-driven environment.
• The ideal candidate must be able to build rapport quickly, handle difficult conversations with professionalism, and maintain a sense of urgency without sacrificing quality or guest satisfaction.

Qualifications

• High school diploma or equivalent required
• Automotive dealership or service advising experience preferred
• Valid driver’s license and insurable driving record required
• Ability to communicate effectively with customers, technicians, and management
• Ability to prepare accurate repair orders and maintain detailed documentation
• Basic proficiency with dealership management systems, service software, and standard office applications preferred

At Mercedes-Benz of Henderson, we attract, nurture, and retain the most talented people in the industry by providing the highest quality work environment where productivity, creativity, and personal and professional growth can flourish. We believe our team sits behind the wheel of the Fletcher Jones brand that drives our company toward success.

We are an Equal Opportunity Employer