Meraki Network Technician: IT & Cabling Pro

Gridiron IT; National Harbor (MD); On-site; USD 120,000 - 135,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA

FSA

401(k)

Disability insurance

Life insurance

Pet insurance

Job summary

Gridiron IT is seeking a Network Technician to support and maintain our corporate IT infrastructure across multiple locations in the United States. You will troubleshoot network issues, administer laptops, install cabling, and configure office technology, with a focus on Cisco Meraki Cloud-managed environments.

The ideal candidate will have hands-on Meraki experience, strong TCP/IP/DNS/DHCP skills, and proven customer service abilities.

Qualifications

• 3+ years of experience in a Network Technician, IT Support, Help Desk, or Systems Support role.
• Hands-on experience with Cisco Meraki Cloud Management Platform.
• Strong understanding of TCP/IP, DNS, DHCP, VLANs, and wireless networking.
• Experience deploying and supporting Windows 10/11 systems.
• Ability to lift and move IT equipment up to 50 lbs and hold a valid driver's license.

Responsibilities

• Support, troubleshoot, and maintain existing network infrastructure.
• Monitor and manage network devices through the Cisco Meraki Dashboard.
• Configure and troubleshoot switches, wireless access points, firewalls, and VLANs.
• Diagnose connectivity, performance, and wireless networking issues.
• Perform network upgrades, device replacements, and preventative maintenance.
• Maintain network documentation, diagrams, and inventory records.
• Configure, deploy, and administer laptops and desktop systems.
• Install and support Windows operating systems and standard business applications.
• Perform user account setup, password resets, software installations, and hardware upgrades.
• Troubleshoot end-user hardware and software issues.
• Support mobile devices, printers, docking stations, and peripheral equipment.
• Run, terminate, label, and test Cat5e/Cat6 network cabling.
• Install network drops, patch panels, and equipment racks.
• Troubleshoot physical connectivity issues.
• Maintain clean and organized wiring closets and telecommunications rooms.
• Install and configure monitors, TVs, and conference room technology.
• Support video conferencing platforms such as Microsoft Teams and Zoom.
• Troubleshoot display, connectivity, and audio issues.
• Assist with office moves, equipment setup, and workstation deployments.

Skills

Network troubleshooting

End-user support

Customer service

Communication

Problem-solving

Tools

Cisco Meraki Cloud Management Platform

Job description

Gridiron IT is seeking a Network Technician to support and maintain our corporate IT infrastructure across multiple locations in the United States. You will troubleshoot network issues, administer laptops, install cabling, and configure office technology, with a focus on Cisco Meraki Cloud-managed environments.

The ideal candidate will have hands-on Meraki experience, strong TCP/IP/DNS/DHCP skills, and proven customer service abilities.