Network Support Engineer: Cloud & Meraki Specialist

PowerSchool Group LLC; Dallas (TX); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Comprehensive Insurance Coverage

401(k) plan

DTO – Discretionary Time Off

Tuition Reimbursement

Job summary

PowerSchool is seeking a Network Support Engineer to join its Plano, TX team onsite. You will own Level 2 incidents, troubleshoot complex connectivity, and administer Cisco Meraki environments across offices and AWS hybrid-cloud setups.

The role involves direct executive support, clear communication, and documentation to maintain reliable network operations. You will work with a global team, grow cloud networking expertise, and participate in after-hours maintenance in a dynamic, enterprise

Qualifications

• 3+ years of hands-on experience supporting, administering, or engineering enterprise networks, preferably in a multi-site environment.
• Hands-on experience supporting Cisco Meraki in a production environment, including Meraki Dashboard and enterprise switching, wireless, and connectivity.
• Practical experience with Cisco enterprise switching and routing technologies.
• Strong understanding of TCP/IP, IPv4 subnetting, VLANs, switching, routing, STP, DNS, DHCP, NAT, firewalls, VPNs, and IPsec.
• Working knowledge of BGP and the ability to troubleshoot common routing and route-propagation issues.
• Experience supporting AWS networking concepts such as VPCs, subnets, route tables, Security Groups, and hybrid or site-to-site connectivity.
• Ability to troubleshoot methodically using logs, monitoring tools, routing information, diagnostic utilities, and packet captures.
• Clear written and verbal communication skills, including the ability to explain technical issues and business impact to both technical teams and business leaders.
• Demonstrated ownership, judgment, discretion, and follow-through when supporting high-visibility or business-critical issues.

Responsibilities

• Own Level 2 network incidents from initial triage through diagnosis, remediation, validation, documentation, and closure.
• Troubleshoot complex connectivity and performance issues and escalate higher-risk or architecture-level problems with clear findings, diagnostics, and recommended next steps.
• Administer and troubleshoot Cisco Meraki environment, including switching, wireless, security appliances, VLANs, SD-WAN, VPNs, firewall policies, and enterprise connectivity.
• Support Cisco enterprise networking across switching and routing environments.
• Troubleshoot network issues across Layers 1–3, including TCP/IP, VLANs, trunking, spanning tree, routing, DNS, DHCP, NAT, firewalls, VPNs, and IPsec.
• Support AWS and hybrid-cloud connectivity, including VPCs, subnets, route tables, Security Groups, Transit Gateway, Route 53, and Site-to-Site VPN connectivity.
• Provide high-touch onsite network support to senior executives and business leaders, communicating technical issues, business impact, actions underway, and next steps in clear language.
• Monitor network health and performance, respond to alerts, investigate degradation, and use logs, packet captures, monitoring data, and diagnostic tools to identify root causes.
• Partner with teammates across PowerSchool's global network organization and provide backup coverage when colleagues in India, the UAE, Mexico, and other locations are unavailable.
• Support network changes and projects, including hardware refreshes, office infrastructure, migrations, circuit installations, and ISP or vendor coordination.
• Maintain accurate network diagrams, configurations, troubleshooting documentation, inventory, knowledge articles, and operational runbooks.

Skills

Cisco Meraki

Network troubleshooting

TCP/IP

AWS networking

VPNs

On-site support

Documentation

Communication

BGP

Tools

Meraki Dashboard

Cisco routing

VPC/Subnets

AWS

Job description

PowerSchool is seeking a Network Support Engineer to join its Plano, TX team onsite. You will own Level 2 incidents, troubleshoot complex connectivity, and administer Cisco Meraki environments across offices and AWS hybrid-cloud setups.

The role involves direct executive support, clear communication, and documentation to maintain reliable network operations. You will work with a global team, grow cloud networking expertise, and participate in after-hours maintenance in a dynamic, enterprise