Network Technician

Gridiron IT; National Harbor (MD); On-site; USD 120,000 - 135,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA

FSA

401(k)

Disability insurance

Life insurance

Pet insurance

Job summary

Gridiron IT is seeking a Network Technician to support and maintain our corporate IT infrastructure across multiple locations in the United States. You will troubleshoot network issues, administer laptops, install cabling, and configure office technology, with a focus on Cisco Meraki Cloud-managed environments.

The ideal candidate will have hands-on Meraki experience, strong TCP/IP/DNS/DHCP skills, and proven customer service abilities.

Qualifications

• 3+ years of experience in a Network Technician, IT Support, Help Desk, or Systems Support role.
• Hands-on experience with Cisco Meraki Cloud Management Platform.
• Strong understanding of TCP/IP, DNS, DHCP, VLANs, and wireless networking.
• Experience deploying and supporting Windows 10/11 systems.
• Ability to lift and move IT equipment up to 50 lbs and hold a valid driver's license.

Responsibilities

• Support, troubleshoot, and maintain existing network infrastructure.
• Monitor and manage network devices through the Cisco Meraki Dashboard.
• Configure and troubleshoot switches, wireless access points, firewalls, and VLANs.
• Diagnose connectivity, performance, and wireless networking issues.
• Perform network upgrades, device replacements, and preventative maintenance.
• Maintain network documentation, diagrams, and inventory records.
• Configure, deploy, and administer laptops and desktop systems.
• Install and support Windows operating systems and standard business applications.
• Perform user account setup, password resets, software installations, and hardware upgrades.
• Troubleshoot end-user hardware and software issues.
• Support mobile devices, printers, docking stations, and peripheral equipment.
• Run, terminate, label, and test Cat5e/Cat6 network cabling.
• Install network drops, patch panels, and equipment racks.
• Troubleshoot physical connectivity issues.
• Maintain clean and organized wiring closets and telecommunications rooms.
• Install and configure monitors, TVs, and conference room technology.
• Support video conferencing platforms such as Microsoft Teams and Zoom.
• Troubleshoot display, connectivity, and audio issues.
• Assist with office moves, equipment setup, and workstation deployments.

Skills

Network troubleshooting

End-user support

Customer service

Communication

Problem-solving

Tools

Cisco Meraki Cloud Management Platform

Job description

Gridiron IT is seeking a highly motivated Network Technician to support and maintain our corporate IT infrastructure. This role is ideal for a hands-on technical professional who can troubleshoot network issues, support end users, administer laptops and workstations, install cabling, and configure office technology. The successful candidate will have experience with Cisco Meraki Cloud-managed environments and be comfortable working independently to maintain reliable network operations across multiple locations.

Responsibilities:

Network Support & Administration

• Support, troubleshoot, and maintain existing network infrastructure.
• Monitor and manage network devices through the Cisco Meraki Dashboard.
• Configure and troubleshoot switches, wireless access points, firewalls, and VLANs.
• Diagnose connectivity, performance, and wireless networking issues.
• Perform network upgrades, device replacements, and preventative maintenance.
• Maintain network documentation, diagrams, and inventory records.
• Configure, deploy, and administer laptops and desktop systems.
• Install and support Windows operating systems and standard business applications.
• Perform user account setup, password resets, software installations, and hardware upgrades.
• Troubleshoot end-user hardware and software issues.
• Support mobile devices, printers, docking stations, and peripheral equipment.

Structured Cabling & Physical Infrastructure

• Run, terminate, label, and test Cat5e/Cat6 network cabling.
• Install network drops, patch panels, and equipment racks.
• Troubleshoot physical connectivity issues.
• Maintain clean and organized wiring closets and telecommunications rooms.

Audio/Visual & Conference Room Support

• Install and configure monitors, televisions, conference room displays, and presentation equipment.
• Support video conferencing platforms such as Microsoft Teams and Zoom.
• Troubleshoot display, connectivity, and audio issues.
• Assist with office moves, equipment setup, and workstation deployments.

Required Qualifications

• 3+ years of experience in a Network Technician, IT Support, Help Desk, or Systems Support role.
• Hands-on experience with Cisco Meraki Cloud Management Platform.
• Strong understanding of:
• TCP/IP
• DNS
• DHCP
• VLANs
• Wireless networking
• Network troubleshooting methodologies
• Experience deploying and supporting Windows 10/11 systems.
• Experience installing and terminating Ethernet cabling.
• Ability to install and configure monitors, TVs, and conference room technology.
• Strong troubleshooting and problem-solving abilities.
• Excellent customer service and communication skills.
• Ability to lift and move IT equipment up to 50 lbs.
• Valid driver's license and reliable transportation.

Preferred Qualifications

• Cisco Meraki certifications (ECMS1 or ECMS2).
• CompTIA Network+ certification.
• CompTIA A+ certification.
• Experience supporting Microsoft 365 environments.
• Experience with Microsoft Intune or Endpoint Manager.
• Experience with Azure Active Directory / Entra ID.
• Familiarity with VoIP systems and networked security cameras.
• Self-starter with strong attention to detail.
• Comfortable working both independently and within a team.
• Able to prioritize multiple technical issues simultaneously.
• Willing to perform both networking and general IT support duties.
• Customer-focused with a hands-on approach to problem resolution.

Clearance

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information. DHS Public Trust

Compensation and Benefits

Salary Range: $120-$135K (Compensation is determined by various factors, including but not limited to location, work experience, skills, education, certifications, seniority, and business needs. This range may be modified in the future.)

Benefits: Gridiron offers a comprehensive benefits package including medical, dental, vision insurance, HSA, FSA, 401(k), disability & ADD insurance, life and pet insurance to eligible employees. Full-time and part-time employees working at least 30 hours per week on a regular basis are eligible to participate in Gridiron’s benefits programs.

Gridiron IT Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status or disability status.

Gridiron IT is a Women Owned Small Business (WOSB) headquartered in the Washington, D.C. area that supports our clients' missions throughout the United States. Gridiron IT specializes in providing comprehensive IT services tailored to meet the needs of federal agencies. Our capabilities include IT Infrastructure & Cloud Services, Cyber Security, Software Integration & Development, Data Solution & AI, and Enterprise Applications. These capabilities are backed by Gridiron IT's experienced workforce and our commitment to ensuring we meet and exceed our clients' expectations.