Meraki Network Engineer & IT Support Pro

Zūm; Redwood City (CA); On-site; USD 135,000 - 155,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Holidays

Wellness Program

Vacation

Job summary

Zūm is seeking an experienced IT Support & Network Engineer for our Redwood City headquarters. You will design, deploy, and maintain Cisco Meraki networks across offices and hubs, while delivering day-to-day IT helpdesk support for Google Workspace, macOS, and Windows environments.

Work hands-on end-to-end, report to Head of IT and Security, and participate in site buildouts and security initiatives. This is an in-office role with domestic travel as needed in California.

Qualifications

• 5+ years of experience in network engineering and IT support roles.
• Strong hands-on experience with Cisco Meraki (MX, MS, MR).
• Solid networking fundamentals: TCP/IP, DNS, DHCP, VLANs, routing, wireless, VPN, firewalls.

Responsibilities

• Design, deploy, configure, and maintain Cisco Meraki networks across offices and field locations.
• Monitor network health and performance via Meraki dashboard and troubleshoot issues.
• Manage firewall rules, VLANs, SD-WAN/VPN configurations and security segmentation.
• Lead network buildouts for new offices and hubs.
• Provide tier 1–3 helpdesk support for hardware, software, accounts, and connectivity.
• Administer Google Workspace including user lifecycle and security settings.
• Image and support macOS and Windows endpoints, including MDM enrollment.
• Support AV/conference room systems and printers; create runbooks and SOPs.

Skills

Cisco Meraki

Network engineering

IT support

Google Workspace

macOS

Windows

Helpdesk

VLANs

MDM enrollment

Tools

Cisco Meraki

Aruba

Job description

Zūm is seeking an experienced IT Support & Network Engineer for our Redwood City headquarters. You will design, deploy, and maintain Cisco Meraki networks across offices and hubs, while delivering day-to-day IT helpdesk support for Google Workspace, macOS, and Windows environments.

Work hands-on end-to-end, report to Head of IT and Security, and participate in site buildouts and security initiatives. This is an in-office role with domestic travel as needed in California.