Menu Operations & Supply Chain Coordinator

CJ Foodville USA Inc; Buena Park (CA); On-site; USD 43,000 - 52,000; Full time

Job summary

CJ Foodville USA Inc. in Buena Park, CA is hiring a Menu Operations Assistant to support launch and ongoing operation of products by coordinating materials, inventory, and promos.

You will work with Operations, R&D, Logistics, Procurement, manufacturing facilities, and Korea HQ to ensure timely orders, shipping, and delivery to stores across regions. The role emphasizes monitoring ordering processes, identifying issues, and ensuring uninterrupted store execution.

Qualifications

• Advanced proficiency in Microsoft Excel is required, including PivotTables, XLOOKUP/VLOOKUP, complex formulas, data validation, and large data-set management.
• Strong ability to collect, organize, analyze, and interpret operational, inventory, order, and shipment data.
• Ability to identify data discrepancies, monitor trends, and prepare accurate tracking reports.
• Strong organizational skills and exceptional attention to detail.
• Ability to manage multiple orders, timelines, and product launches simultaneously.
• Strong follow-up skills and the ability to manage projects from order placement through final store delivery.
• Effective written and verbal communication skills.
• Ability to collaborate effectively with multiple departments, regional teams, manufacturing facilities, and external partners.
• Previous experience using ERP or inventory management systems is preferred.
• Experience with SAP is strongly preferred.
• Korean and English bilingual proficiency is strongly preferred due to frequent communication with Korea Headquarters and manufacturing facilities.

Responsibilities

• Create and maintain product, ingredient, packaging, and promotional material codes in SAP and GFIMS.
• Ensure that all required item codes are created accurately and completed before product launches and order placement.
• Review and maintain product master data, including item descriptions, units of measure, pricing, vendor information, and regional availability.
• Monitor code activation and system availability to ensure that regional warehouses and stores can place and process orders without delays.
• Troubleshoot code-related issues and follow up with the appropriate teams to prevent disruptions to ordering, distribution, or store operations.
• Maintain accurate records of newly created, updated, and discontinued item codes.
• Coordinate orders for ingredients, packaging, and other materials required for product launches and ongoing product operations.
• Place material orders with the appropriate logistics teams for the West, Central, and East regions.
• Ensure that order quantities and delivery schedules are properly aligned by region and store.
• Track order status, shipment progress, warehouse allocation, and store delivery.
• Monitor outbound shipment data and proactively identify potential shortages or delays.
• Follow up with relevant teams to resolve ordering, inventory, or delivery issues that may affect store operations.
• Work closely with Product Planning team members to develop product sales projections and determine required material quantities.
• Collect and review store counts, regional allocation plans, inventory levels, loading information, lead times, and delivery schedules.
• Translate approved projections into regional warehouse orders.
• Monitor actual shipments and inventory usage against projections and provide timely updates to the Product Planning team.
• Support adjustments to order quantities and allocation plans based on sales performance, inventory status, and operational needs.
• Work closely with Korea Headquarters on imported products, ingredients, packaging materials, and other product-related items.
• Communicate key information, including production schedules, loading plans, shipment quantities, arrival schedules, and regional allocation requirements.
• Help ensure that imported materials arrive in time to support product launch schedules across all three regions.
• Coordinate with internal teams and Korea Headquarters to address potential production, shipping, customs, or delivery delays.
• Maintain accurate records of import schedules, order quantities, and shipment status.
• Coordinate with manufacturing facilities regarding production quantities, schedules, inventory availability, and delivery requirements.
• Place and track orders for factory-produced ingredients, packaging, and finished or semi-finished products.
• Communicate projections and regional allocation requirements to the relevant manufacturing teams.
• Monitor production and shipment status to ensure materials are available before product launch dates.
• Escalate potential production or supply issues to the Product Planning team and other relevant stakeholders.
• Coordinate the ordering and distribution of promotional materials required for product launches and marketing campaigns.
• Track the production, shipment, and store delivery of posters, menu materials, shelf liners, and other point-of-sale materials.
• Confirm regional and store-level quantities and ensure that promotional materials arrive before the scheduled launch date.
• Work with Marketing, Operations, vendors, and logistics teams to resolve production or delivery issues.
• Provide general operational support for product launches and ongoing product programs.
• Collaborate with Operations, R&D, Logistics, Procurement, Risk Management, Korea Headquarters, and manufacturing facilities.
• Maintain clear and timely communication among cross-functional teams.
• Organize and maintain order records, shipment data, inventory trackers, projections, and delivery schedules.
• Prepare regular status updates and immediately elevate issues that may affect product availability or store execution.
• Support additional operational projects and administrative responsibilities as assigned.

Skills

Excel expertise

Data analysis

Multi-tasking

Communication skills

ERP systems

Tools

SAP

GFIMS

ERP systems

Job description

CJ Foodville USA Inc. in Buena Park, CA is hiring a Menu Operations Assistant to support launch and ongoing operation of products by coordinating materials, inventory, and promos.

You will work with Operations, R&D, Logistics, Procurement, manufacturing facilities, and Korea HQ to ensure timely orders, shipping, and delivery to stores across regions. The role emphasizes monitoring ordering processes, identifying issues, and ensuring uninterrupted store execution.