Mental Health Support Specialist (5-Month Contract)

Insight Global; United States; Vor Ort; USD 27.000 - 39.000; Teilzeit

Zusammenfassung

Insight Global is seeking a Client Support Specialist to assist clients seeking high-quality outpatient mental health care, primarily via phone and chat. You will conduct needs assessments, answer benefit, product and technical questions, and coordinate with HR managers for events.

The role involves triaging complex cases to clinicians and supporting clients throughout their care journey. This is a high-volume, full-contact center environment requiring empathy, strong communication, and comfort

Qualifikationen

• Strong time management skills with flexibility.
• Conduct needs assessment and educate clients via phone and chat.
• Prioritize safety and escalate when needed.
• Experience with critical call center roles such as 911 dispatch or mental health services.
• Excellent written and verbal communication.

Aufgaben

• Support clients via phone and chat; conduct needs assessments.
• Answer benefit, product, and technical questions.
• Coordinate support for major events with HR managers.
• Triage complex cases to clinicians.
• Provide training and support during the care journey.

Kenntnisse

Time management

Needs assessment

Communication

Zendesk

Salesforce

Chat tools

Jobbeschreibung

Insight Global is seeking a Client Support Specialist to assist clients seeking high-quality outpatient mental health care, primarily via phone and chat. You will conduct needs assessments, answer benefit, product and technical questions, and coordinate with HR managers for events.

The role involves triaging complex cases to clinicians and supporting clients throughout their care journey. This is a high-volume, full-contact center environment requiring empathy, strong communication, and comfort