Mental Health Specialist Dispatch, Temporary

Dialogue; United States; Remote; USD 25,000 - 44,000; Part time

Job summary

Dialogue is seeking a Mental Health Intake Agent to join our team on a temporary 6-month contract to assess and triage member needs, connecting them with the right professional based on their needs. You will conduct brief video or phone consultations to assess mental health history and outline next steps in the care journey.

You will work with a multidisciplinary team to improve the triage process, document clinical notes, and ensure a compassionate, efficient intake experience for members.

Qualifications

• Bachelor’s degree in a related field of mental health or social services.
• 2+ years direct experience with mental health or psychosocial issues.
• Ability to listen with empathy while handling stressful situations.
• Availability to work a minimum of 21 hours per week, including days, evenings, and weekends.
• Experience in multidisciplinary teams is an asset.

Responsibilities

• Assessing the mental health needs and requests of our members on the platform.
• Providing information about Dialogue’s team of mental health professionals and communicating triage decisions.
• Setting expectations for our members’ care journeys and creating a delightful intake experience.
• Working with a multidisciplinary team to iterate and improve the triage experience through the development of new resources and processes.
• Documenting clinical notes, impressions and outcomes on the electronic medical record database.

Skills

Active listening

Empathy

Calm under pressure

Communication

Education

Bachelor’s degree in mental health or social services

Job description

Your role asMental Health Specialist Dispatch, Temporary

Dialogue is seeking a Mental Health Intake Agent to join our team on a t porary, 6-month contract to take part in our mission to help people improve their wellbeing.

Reporting to Sarine Moumdjian, Senior Manager, Member Services, you will act as a clinical first point of contact for members who request access to our mental health services to ensure that they are connected with the right professional based on their needs. Through an empathetic and compassionate approach, you will conduct brief video or phone consultations to quickly assess our members’ mental health history and communicate to members what the next step in their healthcare journey will be.

What you’ll be doing

• Assessing the mental health needs and requests of our members on the platform
• Providing information about Dialogue’s team of mental health professionals and communicating the triage decisions
• Setting expectations for our members’ care journeys and creating a delightful intake experience
• Working with a multidisciplinary team to iterate and improve the triage experience through the development of new resources and processes
• Documenting clinical notes, impressions and outcomes on the electronic medical record database

We’d love to hear from you if you have

• Bachelor’s degree in a related field of mental health or social services (e.g., Social Work, Psychology, etc.)
• 2+ years of experience working directly with individuals experiencing mental health or psychosocial issues
• Ability to listen and remain calm and empathetic while working with individuals experiencing stressful and difficult situations
• Availability to work a minimum of 21 hours per week, including days, evenings, and weekends
• Desire to work in an environment that encourages autonomy, professionalism and versatility
• Experience working with a multidisciplinary team (an asset)