Mental Health Practice Operations Lead

SOL Mental Health; Baltimore (MD); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

401(k) with match

PTO + 10 paid holidays

Employee Assistance Program (EAP)

Short & long-term disability

Life insurance

Medical, dental, vision, FSA and HSA

Job summary

SOL Mental Health is seeking a Practice Manager in Baltimore to lead daily operations across our growing network of practices. You will supervise non-clinical Care Team Members and partner with clinical leaders to ensure smooth patient flow and high-quality care.

Ideal candidates have 3+ years in healthcare practice management, a preferred Bachelor's degree in healthcare administration, and proven leadership and financial acumen to drive performance.

Qualifications

• 3+ years in healthcare practice management.
• Bachelor's degree strongly preferred; healthcare administration background preferred.
• Strong leadership and development experience.
• Excellent organizational and communication skills.

Responsibilities

• Lead operational and business functions of SOL Mental Health practices.
• Supervise non-clinical Care Team Members and support clinical leaders.
• Align clinical and operational priorities with Therapy Supervisors.
• Improve patient access and experiences with standardized workflows across the care lifecycle.
• Optimize scheduling, provider productivity, and clinician collaboration.
• Improve metrics like new patient conversion, retention, and no-show/cancellation rates.
• Oversee front desk operations, patient communication, and self-pay collections.
• Lead practice-level financial and operational performance, including budget management and data-driven decisions.

Skills

Practice management

Team leadership

Communication

Organizational skills

Financial metrics

Education

Bachelor's degree

Healthcare administration

Tools

Healthcare EHRs

Practice management systems

Scheduling systems

Job description

SOL Mental Health is seeking a Practice Manager in Baltimore to lead daily operations across our growing network of practices. You will supervise non-clinical Care Team Members and partner with clinical leaders to ensure smooth patient flow and high-quality care.

Ideal candidates have 3+ years in healthcare practice management, a preferred Bachelor's degree in healthcare administration, and proven leadership and financial acumen to drive performance.