Mental Health Patient Care Coordinator

LifeStance Health; Austin (TX); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Vision

AD&D

Disability — short & long-term

Life Insurance

401k Match

Paid Parental Leave

Paid Time Off

Holiday Pay

Employee Assistance Program

Job summary

LifeStance Health is hiring a Medical Services Coordinator in Austin, TX. The role coordinates medical care, supports patients and clinicians, and ensures quality service for in-person and remote patients and clinicians.

The position requires 1+ years in healthcare ops or related roles, strong communication, and HIPAA privacy practices. On-site work with comprehensive benefits and a starting rate of $21 per hour.

Qualifications

• Ability to multitask and prioritize duties.
• Strong written and verbal communication.
• Proficient in Microsoft Office and EMRs.
• Comfortable handling sensitive, confidential HIPAA information.

Responsibilities

• Coordinate medical care as the primary contact for patients and clinicians.
• Assist with prior authorizations, lab orders, and records requests.
• Communicate with patients, staff, and clinicians to support care and scheduling.
• Support telehealth access and Patient Portal issues for patients.
• Ensure accuracy of patient pharmacy data in the medical record and document accordingly.

Skills

Multitasking

Independent worker

Strong communication

HIPAA compliance

Education

High School or equivalent; associate's/bachelor’s preferred

Tools

Microsoft Office

EMRs

Job description

LifeStance Health is hiring a Medical Services Coordinator in Austin, TX. The role coordinates medical care, supports patients and clinicians, and ensures quality service for in-person and remote patients and clinicians.

The position requires 1+ years in healthcare ops or related roles, strong communication, and HIPAA privacy practices. On-site work with comprehensive benefits and a starting rate of $21 per hour.