Mental Health Front Desk Receptionist (4p-8p, M-F, Rotating Saturdays)

Trusted Results Therapy Group; North Myrtle Beach (SC); On-site; USD 19,000 - 25,000; Part time

Job summary

Trusted Results Therapy Group is seeking a friendly, professional Front Desk Receptionist to be the first point of contact for clients and visitors, helping ensure smooth operation of our mental health agency.

You will greet clients, answer calls, schedule appointments, manage intake forms and data entry in the EHR, handle payments and insurance verifications, and support staff to maintain a confidential, HIPAA-compliant office.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Experience in receptionist or customer service, preferably in healthcare or mental health setting.
• Strong organizational and time-management skills.
• Excellent written and verbal communication skills.
• Ability to multitask in a fast-paced environment.
• Familiarity with EHR systems preferred.
• HIPAA knowledge and confidentiality.
• Team player and positive office attitude.

Responsibilities

• Greet clients and visitors warmly and professionally.
• Answer calls, take messages, and direct inquiries to staff.
• Schedule and confirm client appointments.
• Maintain a clean, welcoming reception area.
• Manage client intake forms and ensure accurate data entry.
• Process new client registrations in the EHR system.
• Handle client payments, verify insurance, and collect co-payments.
• Support flow of clients to minimize wait times.
• Communicate with clinical staff to ensure timely service.
• Ensure HIPAA confidentiality in all interactions.
• Perform other administrative duties as needed.

Skills

Customer service

Communication

Organization

Time management

HIPAA knowledge

EHR familiarity

Team player

Multitasking

Education

High school diploma or equivalent

College degree preferred

Tools

EHR systems

Office phone system

Job description

Trusted Results Therapy Group is seeking a friendly, professional, and highly organized Front Desk Receptionist to join our team. The ideal candidate will be the first point of contact for clients and visitors and play an integral role in ensuring the smooth operation of our mental health agency.

Responsibilities

• Greet clients and visitors in a warm and professional manner.
• Answer phone calls, take messages, and direct inquiries to the appropriate staff member.
• Schedule and confirm appointments for clients.
• Maintain a clean and welcoming reception area.
• Manage client intake forms and ensure all documentation is completed accurately.
• Process new client registrations and ensure proper data entry into the Electronic Health Record (EHR) system.
• Handle client payments, insurance verification, and co-payments.
• Assist in managing the flow of clients and visitors to ensure minimal wait times.
• Communicate effectively with clinical staff to ensure timely client services.
• Ensure confidentiality and comply with HIPAA regulations in all interactions.
• Perform other administrative duties as needed to support the operation of the agency.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Previous experience in a receptionist or customer service role, preferably in a healthcare or mental health setting.
• Strong organizational and time-management skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks simultaneously and work in a fast-paced environment.
• Familiarity with Electronic Health Records (EHR) systems is preferred.
• A compassionate and empathetic demeanor with clients.
• Knowledge of HIPAA regulations and confidentiality standards.
• Ability to work well in a team and contribute to a positive office environment.

Schedule: Monday through Friday 4:00pm - 8:00pm (Rotating Saturdays as needed)