Mental Health Front Desk & Administrative Concierge

Trusted Results Therapy Group; North Charleston (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

Trusted Results Therapy Group is seeking a friendly, professional Front Desk Receptionist to join our team. You will be the first point of contact for clients, gather intake information, and support smooth daily operations in a mental health setting.

You will greet clients, schedule appointments, process registrations, and handle payments while maintaining HIPAA-compliant confidentiality. A caring, organized individual is essential for this busy office.

Qualifications

• High school diploma or equivalent required; college degree preferred.
• Experience as receptionist or in a healthcare/mental health setting recommended.
• Strong organization and time-management abilities; excellent communication.
• Ability to maintain confidentiality and HIPAA-compliant practices.
• Familiarity with EHR systems is preferred.

Responsibilities

• Greet clients and visitors in a warm, professional manner.
• Answer phone calls, take messages, and direct inquiries to staff.
• Schedule and confirm appointments for clients.
• Maintain a clean, welcoming reception area.
• Manage client intake forms and ensure accurate data entry into the EHR.
• Process new client registrations and ensure proper documentation.
• Handle client payments, insurance verification, and co-payments.
• Coordinate with clinical staff to ensure timely client services.
• Ensure confidentiality and HIPAA compliance in all interactions.
• Perform other administrative duties to support agency operations.

Skills

Organizational skills

Time-management

Communication skills

Empathy

Teamwork

Education

High school diploma or equivalent

College degree preferred

Tools

EHR systems

Job description

Trusted Results Therapy Group is seeking a friendly, professional Front Desk Receptionist to join our team. You will be the first point of contact for clients, gather intake information, and support smooth daily operations in a mental health setting.

You will greet clients, schedule appointments, process registrations, and handle payments while maintaining HIPAA-compliant confidentiality. A caring, organized individual is essential for this busy office.