Mental Health Front Desk & Patient Care Coordinator

Transformations Care Network; Somerville (MA); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, vision

401K

Low-cost virtual care

Dependent and domestic partner support

Comprehensive onboarding and ongoing教育

Job summary

Northeast Health Services, a member of Transformations Care Network (TCN), seeks a Patient Care and Site Coordinator (Front Office Medical Receptionist) to be the bright first face for clients starting their mental health journey. You will greet clients, handle scheduling, and support a welcoming, client-centered clinic flow.

Ideal candidates have a high school diploma, medical office experience with EMR, strong communication, and a willingness to obtain CPR certification; competitive benefits

Qualifications

• High school diploma or equivalent.
• Experience in medical office settings and familiarity with EMR systems.
• Effective communication skills, client-focused approach, and ability to excel in a fast-paced setting.
• CPR certification (or willingness to obtain).

Responsibilities

• Warmly greet and check clients in, ensuring a friendly and professional experience.
• Efficiently handle phone calls, maintaining effective communication.
• Manage insurance processes with attention to detail, ensuring smooth client experiences.
• Provide outstanding administrative support, including scheduling and maintaining records.
• Contribute to a clean and inviting clinic atmosphere.
• Support telehealth services, embracing healthcare's digital evolution that allows clients to access support more easily.
• Collaborate with a dynamic team, enhancing our culture of excellence.
• Potentially train in Transcranial Magnetic Stimulation (TMS) and help train new team members.
• Maintain a professional demeanor, contributing to the clinic's positive environment.

Skills

Communication skills

Client-focused

Fast-paced work

Professional demeanor

Education

High school diploma or equivalent

Tools

EMR systems

Job description

Northeast Health Services, a member of Transformations Care Network (TCN), seeks a Patient Care and Site Coordinator (Front Office Medical Receptionist) to be the bright first face for clients starting their mental health journey. You will greet clients, handle scheduling, and support a welcoming, client-centered clinic flow.

Ideal candidates have a high school diploma, medical office experience with EMR, strong communication, and a willingness to obtain CPR certification; competitive benefits