Compassionate Mental Health Front Desk & Admin Coordinator

Trusted Results Therapy Group; North Charleston (SC); On-site; USD 30,000 - 38,000; Full time

Job summary

Trusted Results Therapy Group in North Charleston, SC, seeks a friendly Front Desk Receptionist to be the first contact for clients and visitors. Greet guests, answer calls, schedule appointments, and maintain a welcoming reception area.

The role requires strong organizational and communication skills, multitasking in a fast-paced healthcare setting, and HIPAA confidentiality. EHR system experience is preferred, and a high school diploma is typical.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Experience in receptionist or customer service, healthcare preferred.
• Strong organizational and time-management skills.
• Excellent written and verbal communication skills.
• Knowledge of HIPAA regulations and confidentiality standards.
• Ability to work well in a team and support office operations.

Responsibilities

• Greet clients and visitors in a warm and professional manner.
• Answer phone calls, take messages, and direct inquiries to the appropriate staff member.
• Schedule and confirm appointments for clients.
• Maintain a clean and welcoming reception area.
• Manage client intake forms and ensure all documentation is completed accurately.
• Process new client registrations and ensure proper data entry into the EHR system.
• Handle client payments, insurance verification, and co-payments.
• Communicate effectively with clinical staff to ensure timely client services.
• Ensure confidentiality and comply with HIPAA regulations in all interactions.
• Perform other administrative duties as needed to support the operation of the agency.

Skills

Customer service

Communication

Organization

HIPAA compliance

Multitasking

Education

High school diploma

Tools

EHR systems

Job description

Trusted Results Therapy Group in North Charleston, SC, seeks a friendly Front Desk Receptionist to be the first contact for clients and visitors. Greet guests, answer calls, schedule appointments, and maintain a welcoming reception area.

The role requires strong organizational and communication skills, multitasking in a fast-paced healthcare setting, and HIPAA confidentiality. EHR system experience is preferred, and a high school diploma is typical.