Evening Front Desk Coordinator – Mental Health

Trusted Results Therapy Group; Columbia (SC); On-site; USD 17,000 - 22,000; Full time

Job summary

Trusted Results Therapy Group in Columbia, SC seeks a Front Desk Receptionist to be the first point of contact for clients and visitors, ensuring a smooth, welcoming experience in a mental health setting.

The role includes answering calls, scheduling appointments, handling intake forms, processing registrations, and coordinating with clinical staff to provide timely services while adhering to HIPAA regulations.

Qualifications

• Strong organizational and time-management abilities.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks in a fast-paced setting.
• Familiarity with EHR systems preferred.
• HIPAA confidentiality knowledge is valued.

Responsibilities

• Greet clients and visitors in a friendly, professional manner.
• Answer phones, take messages, and route inquiries to the right staff.
• Schedule and confirm client appointments.
• Maintain a clean, welcoming reception area.
• Process new client registrations and input data into the EHR.
• Handle client payments and verify insurance/co-pays as needed.
• Assist in managing client flow to minimize wait times.
• Coordinate with clinical staff to ensure timely service delivery.
• Maintain confidentiality in all interactions and HIPAA compliance.
• Perform other administrative duties to support the agency.

Skills

Organizational skills

Time management

Communication skills

Multitasking in fast-paced environment

Empathetic client care

Team collaboration

Education

High school diploma or equivalent

Tools

EHR systems

Job description

Trusted Results Therapy Group in Columbia, SC seeks a Front Desk Receptionist to be the first point of contact for clients and visitors, ensuring a smooth, welcoming experience in a mental health setting.

The role includes answering calls, scheduling appointments, handling intake forms, processing registrations, and coordinating with clinical staff to provide timely services while adhering to HIPAA regulations.