Mental Health Care Navigator & Case Manager

Greenbrook; Weymouth (MA); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid Time Off

Job summary

Greenbrook is seeking a compassionate Case Manager to support patients across Northampton, Weymouth, Leominster, or Westborough, MA. You will coordinate care, manage appointments, assist with prior authorizations, and collaborate with clinical and revenue teams to ensure timely, accessible treatment.

Ideal candidates have a degree and experience in care coordination, strong organizational skills, and proficiency with EHR/CRM systems and MS Office. Join us to improve patient access and outcomes.

Qualifications

• Bachelor's degree and at least one year of patient care coordination or case management.
• Experience with EHR/CRM systems (AdvancedMD and Salesforce preferred).
• Proficiency with Microsoft Office (Outlook, Word, Excel).
• Knowledge of insurance benefits and prior authorizations.

Responsibilities

• Guiding patients from consultation through treatment completion, ensuring a smooth and supportive experience.
• Coordinating appointments, provider schedules, and treatment timelines to maximize patient access and clinic efficiency.
• Monitoring patient progress and proactively addressing barriers that could delay care.
• Collaborating with Authorization Specialists, providers, clinical teams, and revenue cycle partners to keep treatment plans on track.
• Supporting prior authorization workflows and ensuring patients have appropriate coverage throughout treatment.
• Coordinating specialty pharmacy activities, medication access, and treatment readiness requirements.
• Maintaining accurate patient records, financial estimates, and documentation within CRM and EHR systems.
• Responding to patient questions with empathy, professionalism, and urgency.
• Helping ensure a high-quality patient experience while meeting operational and compliance standards.

Skills

Compassionate communication

Patient care coordination

Organization

Attention to detail

Cross-functional collaboration

Education

Bachelor's degree and 1+ year of patient care coordination

High School Diploma or Associate Degree with 2+ years of healthcare coordination

Tools

AdvancedMD

Salesforce

Outlook

Word

Excel

Job description

Greenbrook is seeking a compassionate Case Manager to support patients across Northampton, Weymouth, Leominster, or Westborough, MA. You will coordinate care, manage appointments, assist with prior authorizations, and collaborate with clinical and revenue teams to ensure timely, accessible treatment.

Ideal candidates have a degree and experience in care coordination, strong organizational skills, and proficiency with EHR/CRM systems and MS Office. Join us to improve patient access and outcomes.