Mental Health Administrative Specialist & Scheduling Liaison

Delphi Technologies; Indiana (PA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

403B retirement plan

Job summary

Community Guidance Center in Indiana provides administrative support to the Psychiatric Services Department. You will answer calls, document them, and route to nurses, the practice manager, the primary therapist, and directors. You will review attendance and caseload reports to assist department leadership.

You will help schedule psychiatrists and CRNP/PA appointments, ensure lab work is attached, scan and attach records, manage releases of information, and maintain chart integrity.

Qualifications

• High School diploma or GED with prior public-facing work experience.
• Computer skills and familiarity with office procedures.
• Ability to use a multi-line telephone system and standard office equipment.
• Maintain strict confidentiality and provide excellent customer service.
• Act 33/34, FBI clearances and Act 31 certificate might be required.

Responsibilities

• Answer department telephone calls, document and forward them to nurses, practice manager, primary therapist, and directors.
• Review reports to assist the department director with attendance, caseloads, and 15-day reviews.
• Schedule reviews for psychiatrists and CRNP/PA, ensure lab work and new patient records are attached.
• Maintain records, move charts, provide typing, and assist with photocopying, faxing, and mailing.
• Assist Practice Manager in tracking SPUs due/overdue and update the automated client registry.

Skills

Computer skills

Multi-line telephone system

Interpersonal skills

Customer service

Education

High School diploma or GED

Job description

Community Guidance Center in Indiana provides administrative support to the Psychiatric Services Department. You will answer calls, document them, and route to nurses, the practice manager, the primary therapist, and directors. You will review attendance and caseload reports to assist department leadership.

You will help schedule psychiatrists and CRNP/PA appointments, ensure lab work is attached, scan and attach records, manage releases of information, and maintain chart integrity.