Psychiatric Services Secretary

Delphi Technologies; Indiana (PA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

403B retirement plan

Job summary

Community Guidance Center in Indiana provides administrative support to the Psychiatric Services Department. You will answer calls, document them, and route to nurses, the practice manager, the primary therapist, and directors. You will review attendance and caseload reports to assist department leadership.

You will help schedule psychiatrists and CRNP/PA appointments, ensure lab work is attached, scan and attach records, manage releases of information, and maintain chart integrity.

Qualifications

• High School diploma or GED with prior public-facing work experience.
• Computer skills and familiarity with office procedures.
• Ability to use a multi-line telephone system and standard office equipment.
• Maintain strict confidentiality and provide excellent customer service.
• Act 33/34, FBI clearances and Act 31 certificate might be required.

Responsibilities

• Answer department telephone calls, document and forward them to nurses, practice manager, primary therapist, and directors.
• Review reports to assist the department director with attendance, caseloads, and 15-day reviews.
• Schedule reviews for psychiatrists and CRNP/PA, ensure lab work and new patient records are attached.
• Maintain records, move charts, provide typing, and assist with photocopying, faxing, and mailing.
• Assist Practice Manager in tracking SPUs due/overdue and update the automated client registry.

Skills

Computer skills

Multi-line telephone system

Interpersonal skills

Customer service

Education

High School diploma or GED

Job description

Provide support services to Psychiatric Services department by:

• Answering the department/s telephone calls, documenting each on the same day received and forwarding them to the nurses, practice manager, primary therapist, and director(s).
• Reviewing appropriate reports and results to assist department director(s) such as attendance, 15 day, and caseloads.

Acting as a liaison between department directors and staff to ensure coordination of care using open communication

Review the schedule for the psychiatrists and CRNP/PA at least one day prior to appointments while exercising social responsibility. This includes but is not limited to:

• Ensuring outstanding lab work is attached to the chart for review.
• Records for new patients are scanned and attached in the chart.
• Releases of Information are up to date, including but not limited to PCP releases.

Psychiatric Services SPU’s without consumer’s signatures are identified on the provider’s appointment as a note to review and obtain signature

Provide secretarial support services to the Psychiatric Services Department. This includes but is not limited to:

• Maintaining records as appropriate
• Moving completed physician charts through the department ensuring charts are signed off and paperwork is completed and copied for the chart or filed in the chart.
• Provide typing of letters/reports and other relevant documentation.
• Assisting staff in photocopying, faxing, and mailing appropriate documents. Pick up and distribute mail daily.

Assist Practice Manager in tracking SPU’s due/overdue.

Coordinate and update of all psychiatric services only consumer information such as opening, closing and transferring cases in the automated client registry. Also, processing of necessary authorization requests, case reviews and case revisions.

Position Requirements

• High School degree or GED as well as prior work experience with public
• Computer skills
• Able to utilize multi-line telephone system
• Knowledge of office procedures and equipment
• Able to maintain strict confidentiality
• Excellent interpersonal and customer service skills
• Act 33/34, FBI clearances and Act 31 certificate

Full-Time/Part-Time Full-Time

Travel Required

Exempt/Non-Exempt Non-Exempt

Location Community Guidance Center-Indiana

About the Organization

Come work for an organization where every day is an opportunity to help your community!

• Our full-time positions all offer full medical, dental, and vision benefits at no cost to the employee for individual coverage.
• We also have a competitive 403B you can start contributing to right away!

Community Guidance Center is a private, non-profit mental and behavioral health center with offices in Indiana, DuBois, Punxsutawney, Clearfield, Northern Cambria, Greensburg and Clarion, Pennsylvania. We provide a wide range of therapeutic and rehabilitative services and resources to all members of these communities.

Community Guidance Center is a Sanctuary Institute certified organization for trauma-informed care. The Sanctuary Model is a "...theory-based, trauma-informed, trauma-responsive, evidence-supported, whole culture approach that has a clear and structured methodology for creating or changing an organizational culture." As one of the few Sanctuary-certified mental and behavioral health providers in our region, we look forward to continuing to provide a welcoming, caring, safe, positive and enriching environment for our consumers, our family of employees and the communities we serve.

EOE Statement We are an Equal Employment Opportunity Employer. We will consider applicants for this position without regard to any category protected by applicable federal, state, or local law, including but not limited to: race, color, sex, age, disability, religion, citizenship, national origin, ancestry, military status or veteran status, marital status, sexual orientation, domestic violence victim status, predisposing genetic characteristics and genetic information.

This position is currently accepting applications.