Mendix Application Support Engineer: Drive Customer Success

Siemens; San Juan (PR); Hybrid; USD 110,000 - 130,000; Full time

Benefits offered by this job

Incentive compensation

Health and wellness benefits

Job summary

Siemens Digital Industries Software - Mendix is seeking a highly motivated Application Support Engineer to join our Mendix team in Boston. This role focuses on delivering high-quality technical guidance and resolution for our low-code platform and applications.

You will resolve customer issues, perform deep technical troubleshooting, coordinate with R&D and Customer Success, and prioritize tasks to maximize platform reliability and customer satisfaction.

Qualifications

• Bachelor of Science degree in Information Systems, Engineering, Computer Science, or an equivalent combination of education and practical experience demonstrating strong analytical and technical aptitude.
• Proven communication skills, both written and verbal, with the ability to articulate complex technical information clearly and concisely to diverse audiences.
• Problem-solving aptitude with robust analytical skills and a commitment to continuous learning, particularly within low-code development.
• Highly organized, adaptable, and capable of efficiently supervising and managing multiple tasks and customer cases concurrently within a dynamic support environment.
• An understanding of and keen interest in programming languages (e.g., Java, JavaScript), integration concepts (APIs, web services), relational databases (SQL), and/or public Cloud technologies (e.g., AWS, Azure, Kubernetes). Experience with low-code platforms is highly advantageous.
• Prior experience in customer-facing technical support, consultancy roles, or other relevant customer service experience is preferred.
• Ability to work from our Boston office a few times per year to foster collaboration and team cohesion.

Responsibilities

• Resolve platform and product issues for customers.
• Conduct in-depth troubleshooting and analysis of reported issues.
• Coordinate with Mendix R&D, Product Management, and Customer Success Managers to ensure efficient cross-functional collaboration.
• Operate with minimal direction to resolve customer issues and improve Mendix experience.
• Prioritize daily tasks based on severity and business impact on customer Mendix applications.
• Establish and maintain clear customer expectations by adhering to SLAs and pacing incidents.

Skills

Java

JavaScript

APIs

Web services

SQL

Cloud (AWS/Azure)

Kubernetes

Low-code

Customer support

Education

Bachelor of Science in Information Systems / Engineering / CS

Job description

Siemens Digital Industries Software - Mendix is seeking a highly motivated Application Support Engineer to join our Mendix team in Boston. This role focuses on delivering high-quality technical guidance and resolution for our low-code platform and applications.

You will resolve customer issues, perform deep technical troubleshooting, coordinate with R&D and Customer Success, and prioritize tasks to maximize platform reliability and customer satisfaction.